Windows cannot load classes registry file.

Question

Not sure if thous events are related or not.

Windows cannot load classes registry file.

DETAIL - Unspecified error

• <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
• <System>

<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />

<EventID>1542</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000000</Keywords>

<TimeCreated SystemTime="2015-03-22T03:56:58.304494500Z" />

<EventRecordID>59778</EventRecordID>

<Correlation ActivityID="{038C2C58-F800-0003-47B8-8B1E5464D001}" />

<Execution ProcessID="1116" ThreadID="1508" />

<Channel>Application</Channel>

<Computer><Name>-PC</Computer>

<Security UserID="S-1-5-18" />

</System>

• <EventData>

<Data Name="Error">Unspecified error</Data>

</EventData>

</Event>

The description for Event ID 0 from source ICCS cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Service started

Initialization status for service objects.

C:\Windows\system32\sppwinob.dll, msft:spp/windowsfunctionality/agent/7.0, 0x00000000, 0x00000000

C:\Windows\system32\sppobjs.dll, msft:rm/algorithm/phone/1.0, 0x00000000, 0x00000000

C:\Windows\system32\sppobjs.dll, msft:rm/algorithm/pkey/2005, 0x00000000, 0x00000000

C:\Windows\system32\sppobjs.dll, msft:spp/TaskScheduler/1.0, 0x00000000, 0x00000000

C:\Windows\system32\sppobjs.dll, msft:spp/volume/services/kms/1.0, 0x00000000, 0x00000000

C:\Windows\system32\sppobjs.dll, msft:spp/volume/services/kms/licenserenewal/1.0, 0x00000000, 0x00000000

The Software Protection service has completed licensing status check.

Application Id=55c92734-d682-4d71-983e-d6ec3f16059f

Licensing Status=

1: 01f5fc37-a99e-45c5-b65e-d762f3518ead, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

2: 2e7d060d-4714-40f2-9896-1e4f15b612ad, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

3: 3b965dfc-31d9-4903-886f-873a0382776c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

4: 586bc076-c93d-429a-afe5-a69fbc644e88, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

5: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

6: 5e35dc43-389b-47c5-b889-2088b06738cb, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

7: 6a7d5d8a-92af-4e6a-af4b-8fddaec800e5, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

8: 9ab82e0c-ffc9-4107-baa1-c65a8bd3ccc3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

9: 9f83d90f-a151-4665-ae69-30b3f63ec659, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

10: a63275f4-530c-48a7-b0d3-4f00d688d151, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

11: b8a4bb91-69b1-460d-93f8-40e0670af04a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

12: d2c04e90-c3dd-4260-b0f3-f845f5d27d64, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 0 0 msft:rm/algorithm/bios/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]

13: e68b141f-4dfa-4387-b3b7-e65c4889216e, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

14: ee4e1629-bcdc-4b42-a68f-b92e135f78d7, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

15: 4a8149bb-7d61-49f4-8822-82c7bf88d64b, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

16: afd5f68f-b70f-4000-a21d-28dbc8be8b07, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

Answer 1

I have resolved the problem by creating new profile and running driver fix on it.

Answer 2

I have found a culprit. It's Intel Integrated Clock Controller Service - Intel ICCS. Here is the result of Hardware and Devices scan. How do I fix it?

Hardware and Devices

Issues found Hardware changes might not have been detected Scan for recent hardware changes

Potential issues that were checked Windows Update configured to never install drivers

Issues found

< Hardware changes might not have been detected

Windows Update configured to never install drivers Driver updates aren't automatically installed when detected by Windows Update.

Detection details

Collection information Computer Name: _____ Windows Version: 6.1 Architecture: amd64 Time: Monday, March 23, 2015 2:55:04 PM Publisher details

Hardware and Devices Use hardware and access devices connected to your computer. Package Version: 1.1 Publisher: Microsoft Windows

Hardware and Devices Use hardware and access devices connected to your computer. Package Version: 1.0 Publisher: Microsoft Corporation

Answer 3

Hi Larisa,

Thank you for posting your query on Microsoft community

This issue can be caused due to the change in System File settings, corrupted user profile, third party conflict etc.

In order to understand the issue better I need some information:

1.       When exactly do you get this error message? I have noticed it yesterday.

2.       Was there any recent changes made to your computer and after that you started getting this error? I have updated my computer software.

3.       Have you installed any security software on your computer? I have installed Microsoft Security Essentials.

Let’s try the following methods and check if it helps:

Method 1:

Step 1:

I suggest you to try to boot the computer in safe mode and check if you get the same error. Please refer to the below Microsoft article and check if it helps.

http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

Step 2:

If you don’t receive the error message in safe mode, I suggest you to perform clean boot and check, using this Microsoft Article because may be a third party application is causing this issue.

https://support.microsoft.com/kb/929135

NOTE:

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. You must log on to the computer as an administrator to be able to perform a clean boot. Your computer may temporarily lose some functionality when you perform a clean boot. When you start the computer normally, the functionality returns. However, you may receive the original error message, or experience the original behavior if the problem still exists. If the computer is connected to a network, network policy settings may prevent you from following these steps.

https://support.microsoft.com/kb/929135

Once you perform clean boot do refer to the section “How to reset the computer to start normally after clean boot troubleshooting” to boot the computer in normal mode.

Method 2:

I would suggest you to perform a SFC Scan and check if it helps.

The SFC /scan now command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

a.      Hover the mouse to the right hand corner of the screen to get the charms bar.

b.      Type command prompt. Right click on Command Prompt and select Run as Administrator.

c.       Type the following command in the command prompt and press enter.

SFC /scan now             

d.      Wait till the process completes, restart the computer and check.

Note: While performing SFC Scan I would recommend you to make sure that there are no applications or programs running on the back ground.

Hope the information helps. Please let us know if you need any further assistance we will be happy to assist you.

I have already ran SFC Scan and it didn't find anything.

Answer 4

Hi Larisa,

Thank you for posting your query on Microsoft community

This issue can be caused due to the change in System File settings, corrupted user profile, third party conflict etc.

In order to understand the issue better I need some information:

1.       When exactly do you get this error message?

2.       Was there any recent changes made to your computer and after that you started getting this error?

3.       Have you installed any security software on your computer?

Let’s try the following methods and check if it helps:

Method 1:

Step 1:

I suggest you to try to boot the computer in safe mode and check if you get the same error. Please refer to the below Microsoft article and check if it helps.

---

http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

Step 2:

If you don’t receive the error message in safe mode, I suggest you to perform clean boot and check, using this Microsoft Article because may be a third party application is causing this issue.

https://support.microsoft.com/kb/929135

NOTE:

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. You must log on to the computer as an administrator to be able to perform a clean boot. Your computer may temporarily lose some functionality when you perform a clean boot. When you start the computer normally, the functionality returns. However, you may receive the original error message, or experience the original behavior if the problem still exists. If the computer is connected to a network, network policy settings may prevent you from following these steps.

https://support.microsoft.com/kb/929135

Once you perform clean boot do refer to the section **“How to reset the computer to start normally after clean boot troubleshooting”**to boot the computer in normal mode.

Method 2:

I would suggest you to perform a SFC Scan and check if it helps.

The SFC /scan now command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

a.      Hover the mouse to the right hand corner of the screen to get the charms bar.

b.      Type command prompt. Right click on Command Prompt and select Run as Administrator.

c.       Type the following command in the command prompt and press enter.

SFC /scan now             

d.      Wait till the process completes, restart the computer and check.

Note: While performing SFC Scan I would recommend you to make sure that there are no applications or programs running on the back ground.

Hope the information helps. Please let us know if you need any further assistance we will be happy to assist you.