Hi William,
Thank you for writing your query in Microsoft Community.
I understand your concern and will assist you in troubleshooting the issue. I would require some more information in order to assist you better. I would appreciate if you could provide me the following information:
- Is the issue specific to a particular browser?
- Are you facing this issue for the first time and if yes, then do you remember making any changes to your browser settings prior to the issue?
- Is the issue specific to any device or it happens with other devices also?
Kindly provide the browser version and make and model of your device. I would also suggest you to try with different browsers if you have not and check the behavior.
If the issue is specific to Internet Explorer, then I suggest you to go through the below mentioned link and perform clearing cache/ disabling add-ons and check if that helps. If the issue still persists, then try resetting Internet Explorer.
Check the following links:
https://support.microsoft.com/en-us/kb/260897
https://support.microsoft.com/en-us/kb/936213/no
https://support.microsoft.com/en-us/mats/ie_performance_and_safety
See also:
http://windows.microsoft.com/en-IN/internet-explorer/internet-explorer-help
Disclaimer : The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Also re-enable the add-ons.
Reply with the information and write for further assistance.
We’ll be glad to help.