WindowsUpdate_80246008

Question

I received the error "On demand download package (amd64, nuetral) 19 on 2/9/15.  The last update to the system was "Update for Microsoft Windows (KB3004394) on 12/25/14.

Someplace, yesterday I saw an error message tyhat looked like "WindowsUpdate_80246008"

I have run sfc/scannow with following errors from CBS.log:

2014-12-28 13:00:35, Info                  CBS    SQM: Warning: Failed to get machine name. The data won't be available. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2015-01-13 07:16:34, Info                  CBS    SQM: Warning: Failed to get machine name. The data won't be available. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2015-01-13 07:16:34, Info                  CBS    SQM: Warning: Failed to get domain name. The data won't be available. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2015-01-13 07:16:34, Info                  CBS    Warning: Unable to mark idle scavenging complete. Error code: 0X80004004

2015-01-15 07:25:18, Info                  CBS    SQM: Warning: Failed to get machine name. The data won't be available. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2015-01-15 07:25:18, Info                  CBS    SQM: Warning: Failed to get domain name. The data won't be available. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2015-01-29 18:03:15, Info                  CBS    SQM: Warning: Failed to get machine name. The data won't be available. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2015-01-29 18:03:15, Info                  CBS    SQM: Warning: Failed to get domain name. The data won't be available. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2015-02-09 16:07:27, Info                  CSI    00000164 [DIRSD OWNER WARNING] Directory [ml:520{260},l:152{76}]"??\C:\WINDOWS\System32\WindowsPowerShell\v1.0\Modules\WindowsErrorReporting" is not owned but specifies SDDL in component 

Microsoft-Windows-ErrorReportingPowershell, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

\ProgramData\Microsoft\Windows\WER\ReportQueue" is not owned but specifies SDDL in component Microsoft-Windows-ErrorReportingCore, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

2015-02-09 16:07:39, Info                  CSI    0000016e [DIRSD OWNER WARNING] Directory [ml:520{260},l:108{54}]"??\C:\ProgramData\Microsoft\Windows\WER\ReportArchive" is not owned but specifies SDDL in component Microsoft-Windows-ErrorReportingCore, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

2015-02-09 16:07:39, Info                  CSI    0000016f [DIRSD OWNER WARNING] Directory [ml:520{260},l:64{32}]"??\C:\WINDOWS\LiveKernelReports" is not owned but specifies SDDL in component Microsoft-Windows-ErrorReportingCore, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

These are followed by more ErrorReportingCore messages.  If these at4 important then I will send them.

I ran  C:\WINDOWS\system32>DISM.exe/Online /Cleanup-image /Restorehealth

The DISM.log reads like this:

[1504] Caller did not request sparse mount

[1504] Mounting new image.

Wim:         [\?\GLOBALROOT\device\harddisk0\partition6\Recovery\WindowsRE\Winre.wim]

Image Index: [1]

Mount Path:  [C:\WINDOWS\TEMP\86b38a7b-5ca0-4ddc-a849-151f024e9cf7]

[1504] Wimserv process started for guid bc9d4871-95ec-4e45-9d54-cb0cddaa24ce.  Id is 1388

[1388] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition6\Recovery\WindowsRE\Winre.wim.

[1388] Mounted image at C:\WINDOWS\TEMP\86b38a7b-5ca0-4ddc-a849-151f024e9cf7.

[1504] [0x8007007b] FIOReadFileIntoBuffer:(1415): The filename, directory name, or volume label syntax is incorrect.

[1504] [0xc142011c] UnmarshallImageHandleFromDirectory:(511)

[1504] [0xc142011c] WIMGetMountedImageHandle:(2568)

[1504] [0x8007007b] FIOReadFileIntoBuffer:(1415): The filename, directory name, or volume label syntax is incorrect.

[1504] [0xc142011c] UnmarshallImageHandleFromDirectory:(511)

[1504] [0xc142011c] WIMGetMountedImageHandle:(2568)

[1504] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition6\Recovery\WindowsRE\Winre.wim.

[1504] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition6\Recovery\WindowsRE\Winre.wim.

[1504] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition6\Recovery\WindowsRE\Winre.wim.

[1504] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition6\Recovery\WindowsRE\Winre.wim.

[1504] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition6\Recovery\WindowsRE\Winre.wim.

[1504] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition6\Recovery\WindowsRE\Winre.wim.

[1504] ImageUnmarshallHandle: Reconstituting wim at \?\GLOBALROOT\device\harddisk0\partition6\Recovery\WindowsRE\Winre.wim.

[1388] Received unmount request for image with guid bc9d4871-95ec-4e45-9d54-cb0cddaa24ce.

[1388] Unmount for image at C:\WINDOWS\TEMP\86b38a7b-5ca0-4ddc-a849-151f024e9cf7 complete.

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With 8MB of the unreadable (by me, anyway) above.

I am not sure how to proceed.  I do not have the OS on DVD.  I haven't installed anything in the last couple of months.  The last update would have been the Microsoft update back in December.  

What do I do to correct this problem?

Richard

Answer 1

Hi Richard,

We are glad to know that you were able to resolve the issue. Please let us know for any further assistance. Feel free to post your queries if you face any issues with Windows in the future.

Answer 2

I tried the link in the "Note:" section of the intro and get an "Oops" message.  I tried a search for "CheckSUR in Windows 8.1" and receive the message "Hmmm…we seem to be experiencing technical difficulties, but we’re working on a solution right now. Please try again later"  

What next?

Thanks, Richard

Answer 3

Thanks for the response.  In reading the "How to fix errors in the CheckSUR.log" I notice that it is an  April 12, 2012 article and that it doesn't not mention Windows 8.1.  Is this procedure recommended for Windows 8.1"

Thanks, 

Richard

Answer 4

Hi Richard,

Thank you for posting your concern here at the Microsoft Community forum.

This article describes how to resolve servicing corruption that the System Update Readiness tool (CheckSUR) has found but is unable to correct on its own. I would suggest you to refer the section Steps to resolve this issue.

How to fix errors found in the CheckSUR.log (Also applicable for Windows 8)

https://support.microsoft.com/kb/2700601?wa=wsignin1.0

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If issue persist, you may try Refreshing PC.

How to restore, refresh, or reset your PC

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**Note:**Apps you installed from websites and DVDs will be removed. Apps that came with your PC and apps you installed from the Windows Store will be reinstalled. Windows puts a list of removed apps on your desktop after refreshing your PC. When you perform Refresh or Reset of the PC, there are chances of losing data.

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You may also refer this MSDN blog

http://blogs.msdn.com/b/olivnie/archive/2013/04/05/updates-and-maintenance.aspx

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Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

Answer 5

My CBS.log had this summary:

=================================

Checking System Update Readiness.

(p) CSI Payload Corrupt amd64_microsoft-windows-a..ence-mitigations-c3_31bf3856ad364e35_6.3.9600.16441_none_fd0ad980c623e64d\AcGenral.dll

Repair failed: Missing replacement payload.

(p) CSI Payload Corrupt amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB

Repair failed: Missing replacement payload.

Summary:

Operation: Detect and Repair 

Operation result: 0x80240021

Last Successful Step: Entire operation completes.

Total Detected Corruption: 2

CBS Manifest Corruption: 0

CBS Metadata Corruption: 0

CSI Manifest Corruption: 0

CSI Metadata Corruption: 0

CSI Payload Corruption: 2

Total Repaired Corruption: 0

CBS Manifest Repaired: 0

CSI Manifest Repaired: 0

CSI Payload Repaired: 0

CSI Store Metadata refreshed: True

Total Operation Time: 1636 seconds.

How do I locate/fix the 2 coppuprions?

Richard