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troubleshooting MECM Windows Updates

Jeffrey Tucker 341 Reputation points
2021-02-10T14:44:05.98+00:00

i inherited an MECM single server site. server has all MECM components and WSUS. i cannot get the client machines to get monthly Windows updates. "no items found" in the software center. i cannot honestly say that i have even seen it work. today during research i ran a manual sync. when i checked status i noted an error in Monitoring > Software Update Point Synchronization Status, red circle with an X, Synchronization Status: failed and error code 0X80131500. i found post https://www.prajwaldesai.com/failed-to-set-subscriptions-on-wsus-server-error-0x80131500/ and checked the WCM.log but is has no errors. i have been looking at this on and off for so long that i am finally looking for a fresh opinion or tips. thank you.

Microsoft Configuration Manager
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  1. Youssef Saad 3,406 Reputation points
    2021-02-10T20:15:40.123+00:00

    Hi @Jeffrey Tucker ,

    I would suggest to you to start with checking the following log files in order to have more details about the issue:

    • WSUSCtrl.log
    • WCM.log
    • wsyncmgr.log

    Regards,

    Youssef Saad | New blog: https://youssef-saad.blogspot.com
    Please remember to ** “Accept answer” ** or upvote for useful answers, thank you!

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  2. AllenLiu-MSFT 43,061 Reputation points Microsoft Vendor
    2021-02-11T02:00:55.107+00:00

    @Jeffrey Tucker
    Thank you for posting in Microsoft Q&A forum.
    Like YoussefSaad suggested, it's recommended to check wsyncmgr.log for more details first, it records details about the software updates sync process.

    If the response is helpful, please click "Accept Answer" and upvote it.
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  3. Jeffrey Tucker 341 Reputation points
    2021-02-11T18:50:00.553+00:00

    Hello

    Thank you for both responses. I do not see anything in logs stating anything I can see as an error.

    • WCM.log
      Wait timed out after 54 minutes while waiting for at least one trigger event. SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:08 PM 9872 (0x2690)
      Timed Out... SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Checking for supported version of WSUS (min WSUS 3.0 SP2 + KB2720211 + KB2734608) SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Checking runtime v4.0.30319... SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Found supported assembly Microsoft.UpdateServices.Administration version 4.0.0.0, file version 6.2.17763.1 SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Found supported assembly Microsoft.UpdateServices.BaseApi version 4.0.0.0, file version 6.2.17763.678 SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Supported WSUS version found SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Attempting connection to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Successfully connected to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Verify Upstream Server settings on the Active WSUS Server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      No changes - WSUS Server settings are correctly configured and Upstream Server is set to SERVERNAME SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      WSUS Server configuration has been updated. Updating Group Info. SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Updating Group Info for WSUS. SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Refreshing categories from WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Attempting connection to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Successfully connected to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Successfully refreshed categories from WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:34 PM 9872 (0x2690)
      Attempting connection to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:39 PM 9872 (0x2690)
      Successfully connected to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:39 PM 9872 (0x2690)
      Attempting connection to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:39 PM 9872 (0x2690)
      Successfully connected to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:39 PM 9872 (0x2690)
      Waiting for changes for 59 minutes SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:39 PM 9872 (0x2690)
    • WSUSCtrl.log
      Checking runtime v4.0.30319... SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Found supported assembly Microsoft.UpdateServices.Administration version 4.0.0.0, file version 6.2.17763.1 SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Found supported assembly Microsoft.UpdateServices.BaseApi version 4.0.0.0, file version 6.2.17763.678 SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Supported WSUS version found SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Attempting connection to local WSUS server SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Successfully connected to local WSUS server SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      No changes - local WSUS Server Proxy settings are correctly configured as Proxy Name and Proxy Port 80 SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Attempting connection to local WSUS server SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Successfully connected to local WSUS server SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      There are no unhealthy WSUS Server components on WSUS Server SERVERNAME SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Successfully checked database connection on WSUS server SERVERNAME SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Waiting for changes for 57 minutes SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
    • wsyncmgr.log
      Wakeup for a polling cycle SMS_WSUS_SYNC_MANAGER 2/11/2021 12:49:04 PM 9896 (0x26A8)
      Deleted 0 expired updates SMS_WSUS_SYNC_MANAGER 2/11/2021 12:49:04 PM 9896 (0x26A8)
      Inbox source is local on SERVERNAME SMS_WSUS_SYNC_MANAGER 2/11/2021 12:49:04 PM 9896 (0x26A8)*

    Anything else I can review?

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  4. AllenLiu-MSFT 43,061 Reputation points Microsoft Vendor
    2021-02-12T06:10:33.093+00:00

    @Jeffrey Tucker
    We need to check the wsyncmgr.log when we run a manual sync.

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