troubleshooting MECM Windows Updates

Jeffrey Tucker 341 Reputation points
2021-02-10T14:44:05.98+00:00

i inherited an MECM single server site. server has all MECM components and WSUS. i cannot get the client machines to get monthly Windows updates. "no items found" in the software center. i cannot honestly say that i have even seen it work. today during research i ran a manual sync. when i checked status i noted an error in Monitoring > Software Update Point Synchronization Status, red circle with an X, Synchronization Status: failed and error code 0X80131500. i found post https://www.prajwaldesai.com/failed-to-set-subscriptions-on-wsus-server-error-0x80131500/ and checked the WCM.log but is has no errors. i have been looking at this on and off for so long that i am finally looking for a fresh opinion or tips. thank you.

Microsoft Configuration Manager
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  1. Youssef Saad 3,401 Reputation points
    2021-02-10T20:15:40.123+00:00

    Hi @Jeffrey Tucker ,

    I would suggest to you to start with checking the following log files in order to have more details about the issue:

    • WSUSCtrl.log
    • WCM.log
    • wsyncmgr.log

    Regards,


    Youssef Saad | New blog: https://youssef-saad.blogspot.com
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  2. AllenLiu-MSFT 41,691 Reputation points Microsoft Vendor
    2021-02-11T02:00:55.107+00:00

    @Jeffrey Tucker
    Thank you for posting in Microsoft Q&A forum.
    Like YoussefSaad suggested, it's recommended to check wsyncmgr.log for more details first, it records details about the software updates sync process.


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  3. Jeffrey Tucker 341 Reputation points
    2021-02-11T18:50:00.553+00:00

    Hello

    Thank you for both responses. I do not see anything in logs stating anything I can see as an error.

    • WCM.log
      Wait timed out after 54 minutes while waiting for at least one trigger event. SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:08 PM 9872 (0x2690)
      Timed Out... SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Checking for supported version of WSUS (min WSUS 3.0 SP2 + KB2720211 + KB2734608) SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Checking runtime v4.0.30319... SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Found supported assembly Microsoft.UpdateServices.Administration version 4.0.0.0, file version 6.2.17763.1 SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Found supported assembly Microsoft.UpdateServices.BaseApi version 4.0.0.0, file version 6.2.17763.678 SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Supported WSUS version found SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Attempting connection to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Successfully connected to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Verify Upstream Server settings on the Active WSUS Server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      No changes - WSUS Server settings are correctly configured and Upstream Server is set to SERVERNAME SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      WSUS Server configuration has been updated. Updating Group Info. SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Updating Group Info for WSUS. SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Refreshing categories from WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Attempting connection to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Successfully connected to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:18 PM 9872 (0x2690)
      Successfully refreshed categories from WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:34 PM 9872 (0x2690)
      Attempting connection to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:39 PM 9872 (0x2690)
      Successfully connected to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:39 PM 9872 (0x2690)
      Attempting connection to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:39 PM 9872 (0x2690)
      Successfully connected to local WSUS server SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:39 PM 9872 (0x2690)
      Waiting for changes for 59 minutes SMS_WSUS_CONFIGURATION_MANAGER 2/11/2021 12:43:39 PM 9872 (0x2690)
    • WSUSCtrl.log
      Checking runtime v4.0.30319... SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Found supported assembly Microsoft.UpdateServices.Administration version 4.0.0.0, file version 6.2.17763.1 SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Found supported assembly Microsoft.UpdateServices.BaseApi version 4.0.0.0, file version 6.2.17763.678 SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Supported WSUS version found SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Attempting connection to local WSUS server SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Successfully connected to local WSUS server SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      No changes - local WSUS Server Proxy settings are correctly configured as Proxy Name and Proxy Port 80 SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Attempting connection to local WSUS server SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Successfully connected to local WSUS server SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      There are no unhealthy WSUS Server components on WSUS Server SERVERNAME SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Successfully checked database connection on WSUS server SERVERNAME SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
      Waiting for changes for 57 minutes SMS_WSUS_CONTROL_MANAGER 2/11/2021 12:56:36 PM 9892 (0x26A4)
    • wsyncmgr.log
      Wakeup for a polling cycle SMS_WSUS_SYNC_MANAGER 2/11/2021 12:49:04 PM 9896 (0x26A8)
      Deleted 0 expired updates SMS_WSUS_SYNC_MANAGER 2/11/2021 12:49:04 PM 9896 (0x26A8)
      Inbox source is local on SERVERNAME SMS_WSUS_SYNC_MANAGER 2/11/2021 12:49:04 PM 9896 (0x26A8)*

    Anything else I can review?

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  4. AllenLiu-MSFT 41,691 Reputation points Microsoft Vendor
    2021-02-12T06:10:33.093+00:00

    @Jeffrey Tucker
    We need to check the wsyncmgr.log when we run a manual sync.

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