Windows 7 pro unexpected shutdown help

Question

I have ready many post about my problem, but I need help to point me in the right direction. I am unable to read my minidump file. I've had more than one occurrence of this over the past couple of weeks.  I have not installed any programs (that I can remember).  I saved two error messages, here they are:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional information about the problem:

BCCode: 135

BCP1: FFFFFFFFC0000005

BCP2: FFFFF8800ADA98C0

BCP3: FFFFF880015080A0

BCP4: FFFFF8A00B180980

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

Files that help describe the problem:

C:\Windows\Minidump\070115-16224-01.dmp

C:\Users\Tracy\AppData\Local\Temp\WER-360783-0.sysdata.xml

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional information about the problem:

BCCode: a

BCP1: 0000000000000030

BCP2: 0000000000000002

BCP3: 0000000000000001

BCP4: FFFFF800034DF82F

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

Files that help describe the problem:

C:\Windows\Minidump\070115-18096-01.dmp

C:\Users\Tracy\AppData\Local\Temp\WER-145502-0.sysdata.xml

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

I was going to attach the minidump files, but I can't access them to be zipped, nor can I access them to read in order to copy/paste.

Anyone willing to help?

Thanks in advance for your response.

Answer 1

Hi,

Thank you for posting your question in Microsoft Community.

I suggest you to follow the below article to read your dump files.

To read dump files:

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

You may also refer this link for more information:

https://support.microsoft.com/en-us/kb/315263 

Let us know the status of the issue for further assistance. We are happy to help you.

Thank you.