netsh issues & wireless printer

Question

I'm trying to help someone who started having issues getting their computer to communicate with their wireless network printer.    They are running Windows 7.  At the same time, I noticed that their Windows Updates were failing.  I found that this might be caused by a BITS failure and after some digging, I found a suggestion to execute the lines below in the Command Prompt:

netsh winsock reset

netsh int ipv4 reset

netsh int ipv6 reset

After doing the restart required, everything worked (printer, Windows Update).  BUT after I restarted again later in the day it stopped working and I had to enter the code again above to fix it.  Any ideas why I would have to keep re-entering?  Is there another command I should be trying?

The computer has full internet access currently; earlier in the week it was unable to access the internet unless I went into Safe Mode with Networking.  After reinstalling Norton and doing some general clean-up, the internet started working but these printer issues remained.  I have seen a suggestion to try "netsh int ip reset resetlog.txt" but it sounds like this command is only needed when having internet issues?

Answer 1

Hi,

I apologize for the delay in response.

If you have installed any third party security application, I would suggest you to disable it temporarily and check if it helps.

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

You may also try disabling Window firewall temporarily.

Refer the link on how to turn on or off Firewall.

http://windows.microsoft.com/en-us/windows/turn-windows-firewall-on-off#turn-windows-firewall-on-off=windows-7

Turn off Windows Firewall Disclaimer:

1. You should not turn off Windows Firewall unless you have another firewall enabled. Turning off Windows Firewall might make your computer (and your network, if you have one) more vulnerable to damage from worms or hackers.
2. In addition to a firewall, you also need an antivirus and anti-malware program to help protect your computer. Install Microsoft Security Essentials or another antivirus and anti-malware program, and keep it up to date. Many of these programs update automatically.

Let us know if you need further assistance. We will be happy to help..

Thank you.

Answer 2

I did not make any changes before this occurred.  The issue happened with both an HP Photosmart Premium C309g and a Canon Pixma MX492.  These printers were on different wireless networks but I had the same issue with both.  I have re-installed the printer driver software for both and I have tried different security software programs (to make sure there wasn't a port blocking or other issue).

Answer 3

Hi,

Thank you for posting your query in Microsoft Community.

We need some more information in order for us to assist you better:

1. Did you make any changes to the computer prior to the

issue?

2. Provide us the make and model of the Printer?

This issue may be either problem with driver package installed or some application setting conflicting with printer services. Please try the following methods and check if that helps:

Method 1: This method automatically fix printing issues like printer does not work, unable to install printer, cannot

connect to a network printer and other printing errors:Diagnose and fix printer and printing problems automatically

http://support.microsoft.com/mats/printing_problems?wa=wsignin1.0

Method 2: You may try the printer troubleshooter:

If your computer is having problems printing, try using the Printer troubleshooter to fix the problem. It

makes sure that a printer is connected to your computer, and it checks for

common issues such as whether the printer has enough paper and toner to complete

printing your document and update the printer drivers via Windows update.

Fix printer problems

http://windows.microsoft.com/en-us/windows/printer-problems-in-windows-help#fix-printer-problems=windows-7&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Please feel free to contact us, if you need any further help we would be glad to assist you.

Thank you.