Blue screen problems

Question

I am having repeated bluescreen problems and have run diagnostics etc but not identified anything.

Having looked at the .dmp file the files at fault are as follows:

csc.sys    csc.sys+7a6f9    fffff88003ce7000    fffff88003d6a000    0x00083000    0x4ce79470    20/11/2010 09:27:12      

          ntoskrnl.exe    ntoskrnl.exe+e8752    fffff80002c4b000    fffff80003230000    0x005e5000    0x531590fb    04/03/2014 08:38:19    Microsoft® Windows® Operating System    NT Kernel & System    6.1.7601.18409 (win7sp1_gdr.140303-2144)    Microsoft Corporation    C:\Windows\system32\ntoskrnl.exe    

  hal.dll        fffff80002c02000    fffff80002c4b000    0x00049000    0x4ce7c669    20/11/2010 13:00:25                        

I have already reinstalled drivers for the screen etc and have not made any software/hardware changes in recent weeks.

Any clues would be gratefully received

Many Thanks

Answer 1

There is some memory corruption going on here and as you can see, the only third party related object in the pool belongs to intel video. but lets update all drivers including, device chipset,video and BIOS etc,if available from the link below.

Your system

Machine ID Information [From Smbios 2.6, DMIVersion 38, Size=2310]

BiosMajorRelease = 1

BiosMinorRelease = 3

BiosVendor = Hewlett-Packard

BiosVersion = 786G7 v01.03

BiosReleaseDate = 12/14/2009

SystemManufacturer = Hewlett-Packard

SystemProductName = HP Compaq 8000 Elite SFF PC

SystemFamily = 103C_53307F

SystemVersion = 

SystemSKU =

BaseBoardManufacturer = Hewlett-Packard

BaseBoardProduct = 3646h

Select your system version from the list, and make sure all driver are updated to the latest versions available.

http://h20566.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?cc=us&cc=us&lang=en&lang=en&sp4ts.oid=4065897&ac.admitted=1415372693229.876444892.199480143 

Crash details.

Debug session time: Fri Nov  7 05:49:12.416 2014 (UTC - 5:00)

BugCheck F4, {3, fffffa80031ef8a0, fffffa80031efb80, fffff80002f9a270}

Probably caused by : csrss.exe

Followup: MachineOwner

CRITICAL_OBJECT_TERMINATION (f4)

A process or thread crucial to system operation has unexpectedly exited or been

terminated.

Several processes and threads are necessary for the operation of the

system; when they are terminated (for any reason), the system can no

longer function.

Arguments:

Arg1: 0000000000000003, Process

Arg2: fffffa80031ef8a0, Terminating object

Arg3: fffffa80031efb80, Process image file name

Arg4: fffff80002f9a270, Explanatory message (ascii)

1: kd> !pool fffffa80031ef8a0

 fffffa80031ef4a0 size:   30 previous size:  100  (Allocated)  MmSi

 fffffa80031ef4d0 size:   90 previous size:   30  (Free)       Vad

 fffffa80031ef560 size:  150 previous size:   90  (Allocated)  File (Protected)

 fffffa80031ef6b0 size:   c0 previous size:  150  (Allocated)  FMsl

 fffffa80031ef770 size:   30 previous size:   c0  (Allocated)  @MP <====  (Intel video driver) Miniport related memory

 fffffa80031ef7a0 size:   a0 previous size:   30  (Allocated)  Vadl

*fffffa80031ef840 size:  530 previous size:   a0  (Allocated) *Proc (Protected)

  Pooltag Proc : Process objects, Binary : nt!ps

 fffffa80031efd70 size:   c0 previous size:  530  (Allocated)  FMsl

 fffffa80031efe30 size:   10 previous size:   c0  (Free)       smMd

 fffffa80031efe40 size:   90 previous size:   10  (Allocated)  Vad

 fffffa80031efed0 size:  130 previous size:   90  (Allocated)  File (Protected)

===============

Debug session time: Tue Nov  4 08:59:10.551 2014 (UTC - 5:00)

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8002a97b30, fffffa8002a97e10, fffff80002fc6270}

Probably caused by : csrss.exe

Followup: MachineOwner

---

0: kd> !pool fffffa8002a97b30

GetPointerFromAddress: unable to read from fffff80002ef8100

Pool page fffffa8002a97b30 region is Unknown

 fffffa8002a97000 size:  160 previous size:    0  (Allocated)  Ntfx

 fffffa8002a97160 size:   20 previous size:  160  (Free )  IoCc

 fffffa8002a97180 size:   c0 previous size:   20  (Allocated)  FMsl

 fffffa8002a97240 size:   90 previous size:   c0  (Allocated)  Vad

 fffffa8002a972d0 size:   90 previous size:   90  (Allocated)  Vad

 fffffa8002a97360 size:   90 previous size:   90  (Allocated)  Vad

 fffffa8002a973f0 size:   20 previous size:   90  (Allocated)  PcIc <== WDM Audio ?

 fffffa8002a97410 size:   70 previous size:   20  (Allocated)  @SB <===  (Intel video driver) Soft BIOS

 fffffa8002a97480 size:  220 previous size:   70  (Allocated)  MmCi

 fffffa8002a976a0 size:   30 previous size:  220  (Allocated)  ReSe

 fffffa8002a976d0 size:   90 previous size:   30  (Allocated)  Vad

 fffffa8002a97760 size:   90 previous size:   90  (Allocated)  Vad

 fffffa8002a977f0 size:   c0 previous size:   90  (Allocated)  FMsl

 fffffa8002a978b0 size:  220 previous size:   c0  (Allocated)  AleP

*fffffa8002a97ad0 size:  530 previous size:  220  (Allocated) *Proc (Protected)

  Pooltag Proc : Process objects, Binary : nt!ps

If the crashes continue, please Run driver verifier (DV) per the instructions in the link below.

Note: Make sure to read and remember the steps to reset DV in the event of a crash, and post a link to the newly generated crash dump here.

Driver Verifier-- tracking down a mis-behaving driver. Created by ZigZag3143, Co.authored by by JMH3143

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983

Answer 2

Here is the link to the .dmp and system spec

https://onedrive.live.com/redir?resid=2BD13BC2DFFAFDF3!582&authkey=!APjkY681TliPqAk&ithint=folder%2c

Many Thanks

Answer 3

To be able to troubleshoot what might be causing your system to crash, we need the dump files. In an ideal situation, more than one file would be needed to establish a pattern so if you do have more than one, please upload them.

Please refer to the link below for steps to retrieve, zip and upload them to the file sharing site like onedrive, google's "dropbox, etc.

When you are done, make the folder public and share the link here.

Blue Screen of Death (BSOD) Created by ZigZag3143 (MS - MVP)

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d