Error Message "C:\Windows\system32\xactengine3_7.dll is either not designed to run on windows or it contains and error."

Question

My computer has been working fine but I have tried running Final Fantasy XIV and received this message.  I have tried reinstalling DirectX through the game's installation path but the same message came up.  I then tried to install it through this site, but the installation simply stated that a more recent version of DirectX has already been installed.  Is there anything I can do to help this?? 

Thanks!

Let me know if you need to see the Dxdiag or anything

Answer 1

Hi,

Thank you for contacting Microsoft community.

I can understand how frustrating it can be when things don’t work as expected. I'd be glad to help you.

I would suggest you to run System File Checker scan and check if the issue persist.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files in Windows 8.1

Use the System File Checker tool to repair missing or corrupted system files

http://support.microsoft.com/kb/929833

Place your computer in Clean boot state and check if the issue persist.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting".

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.