Printer says "processing" been like that for24 hrs

Joe 101 Reputation points
2021-02-10T18:46:58.077+00:00

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Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Joe 101 Reputation points
    2021-02-10T20:19:11.927+00:00

    Restarted spooler, no affect.
    Cant print to some printers, can to others. All of the are Canons.

    Of course all the printers I cant print to show as Stopped. in UP, and MS cant tell me why?

    Thanks for trying DSPatrick

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  2. Andy YOU 3,071 Reputation points
    2021-02-11T03:29:13.637+00:00

    HI
    1 which method do this user's client computer(win7,win10) connect to printer ?(by using usb cable ,by using wired/wireless network ,by using shared printer server )

    2.can you enter winver in command prompt on client pc and printer server then
    look the os version ?[for example windows 10 enterprise 1809 (os build 17763.316)]

    3 If you print "test page" on both printer server and client computer respectively, do they all cannot print and print jobs stay in queue?
    How to Print a Test Page in Windows
    https://www.dell.com/support/article/sg/en/sgbsd1/sln153411/how-to-print-a-test-page-in-windows?lang=en

    4.which printer policy did you use ? did you deploy printer policy on printer server by using “the users that this GPO applies to(per user)” or “the computers that this GPO applies to(per machine)” like picture ?

    https://learn.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc731292(v=ws.11)?redirectedfrom=MSDN
    66735-33.png

    5.what's the issue printer model and which printer driver are you using on your client computer ?

    6.if you add the issue printer by using ip address of physical printer on your client computer, will it also can not print ?
    66812-55.png

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  3. Joe 101 Reputation points
    2021-02-11T03:40:25.62+00:00

    Hi jiayou,

    Answers below

    1. The printers are hard wired to the network.
    2. Users all have 20h2
    3. Users can Print fine, the issue is thru Universal Print
    4. There is no GP. The printers are shareds thru AzureAD and Universal Print.
    5. All Canon ImageRunners 4500 series and 525.
    6. See #3
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  4. Andy YOU 3,071 Reputation points
    2021-02-12T11:09:12.76+00:00

    HI
    did you try to use below method?
    delete printer shares and unregister printers then remove the connector, finally register printer again.
    How to remove a Universal Print connector.
    https://learn.microsoft.com/en-us/universal-print/fundamentals/universal-print-remove-connector-howto


  5. Joe 101 Reputation points
    2021-02-19T04:12:45.337+00:00

    no NOTHING ELSE TY