Touchpad - mouse pointer speed settings

Question

I am running a Windows 8.1 Pro 64bit. I always set my pointer speed faster. But everytime it reboot, the setting are reseting itself to default, which means I have to change the setting anytime. This only happen to the pointer speed setting. Its ELAN Smart-Pad….quick reply will be highly appreciated.

Answer 1

Hello Richo,

Thank you for posting your question on Microsoft Community.

I can understand the inconvenience you have experienced. However, I really appreciate your efforts towards resolving the issue.

In order to understand the issue more clearly, I would request you to provide me with the following information.

1. Have you tried to boot the system in safe mode and checked if the issue persists with the speed of the mouse?
2. Are you getting any error message? If yes, what is the exact error message?

I would suggest you to try the following methods and check if it works.

Method 1:

**Run inbuilt Hardware & Device troubleshooter and check if it works.**Please follow the steps given below.

Note: If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

1. Press Windows + W keys on your keyboard to get the search option.
2. Type Troubleshooting and click Troubleshooting.
3. Now click on view all option.
4. Click on Hardware and Device and follow the prompts to run the troubleshooter.

If the issue persists, follow method 2.

Method 2:

I would suggest you to try and follow the steps in the link given below and check if it helps.

How to use the System File Checker tool to repair missing or corrupted system files, please follow the steps in the link provided below.

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to **run the System File Checker tool (SFC.exe)**to scan your system files and to repair missing or corrupted system files in Windows 8.1 or Windows 8. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

If the issue persists, follow method 3:

Method 3:

Please check if the issue persists on a different user account. If you don’t have a different user account, I suggest you to create one and check if the issue persists. Please follow the steps given below.

Create a new user account and check if the issue persists. Please follow the steps given below

1. To create Microsoft account, move the cursor to the lower right-hand corner of your computer screen, click ‘Settings’ and then ‘Change PC settings’.
2. Next, click Accounts, and then choose ‘Other accounts’. Click Add an account.
3. Enter the account info for this person to sign in to Windows. If the person you’re adding already has a Microsoft account, enter it. If the person you’re adding doesn’t have a Microsoft account, click Sign up for a new email address.
4. Follow the instructions to finish setting up the account.
5. In the end, you should see a screen which indicates the process of signing up has been completed successfully.

Note: You may also refer to the article provided in the link below.

Create a user account.

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

I hope this information is helpful.

Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.