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Problem with azure information protection

Bartłomiej Olejnik 1 Reputation point
2021-02-10T21:34:15.827+00:00

Hi all,
when I try to open Azure information protection I see the following notification and the service itself does not work.
The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:
Extension: Microsoft_Azure_InformationProtection
Resource: self
Details: AADSTS500014: The service principal for resource 'https://api.aadrm.com/' is disabled. This indicate that a subscription within the tenant has lapsed, or that the administrator for this tenant has disabled the application, preventing tokens from being issued for it.
Trace ID: xx
Correlation ID:xxx
Timestamp: xxx

do you know what could be the reason?

Microsoft Security | Microsoft Entra | Microsoft Entra ID

2 answers

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  1. Anonymous
    2021-02-11T22:39:01.943+00:00

    Hi @Bartłomiej Olejnik , can you please send an email to azcommunity@microsoft.com with subject "Attn: James Hamil" and attach your subscription ID? I'll set you up with a free support ticket so we can figure this out.

    Best,
    James

  2. Kamal Bernard De Jacolyn Senevirathne 56 Reputation points
    2022-07-08T05:41:53.543+00:00

    Hi i am also getting the same error

    The portal is having issues getting an authentication token. The experience rendered may be degraded.

    Additional information from the call to get a token:
    Extension: Microsoft_Azure_InformationProtection
    Resource: self
    Details: AADSTS500014: The service principal for resource 'https://api.aadrm.com/' is disabled. This indicate that a subscription within the tenant has lapsed, or that the administrator for this tenant has disabled the application, preventing tokens from being issued for it.
    Trace ID: d66d3b99-f5b0-4178-985f-8d7229cb5800
    Correlation ID: a39f6b50-7cf5-4616-bd93-4488bf377159
    Timestamp: 2022-07-08 05:40:13Z

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