BUGCODE_NDIS_DRIVER Error

Question

I recently installed the update, Windows 8.1. Ever since I have been unable to use my computer. I start up my computer, login to my user (since the upgrade I now login using my Microsoft account) and after about 20 seconds a blue screen with a sad face comes up saying my PC has ran into an error and needs to restart, stating the issue is related to bugcode ndis driver.

i have attempted to restart countless times but the same issue occurs, I am unable to use my computer.

when i remove tp link wifi device it work fine with our lan cable when i plug in tp link wifi device  again same problem.

please help me

Answer 1

Mohd

Please respond to all requests for information. You also need to be more specific about which Think Center computer you have as there are quite a number of different models. Please tell me which one.

Answer 2

system of Lenovo thinkcentre  Intel i3 processor

Answer 3

Please post copies of dump files that were created during the last month as shared files to your OneDrive with a link here**.**

The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files select the keyboard shortcut Win+S, type Folder Options in the Search box and click the Folder Options result. Select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

What is your computer make and model? If not a branded computer what is your motherboard make and model?

Please download and run Driver View and upload a copy of the report it produces to your OneDrive.

http://www.nirsoft.net/utils/driverview.html

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and press the ENTERkey. Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm