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A problem has occurred while trying to open this message after updating to WINDOWS 10.

Anonymous
2015-07-31T08:07:53+00:00

Hello,

after the upgrade, yesterday, from Windows 7 to Windows 10 Pro 64 bit I have a problem.

Windows Live Mail Version 2012 (Build 16.4.3528.0331).

I cannot create a new message.

I cannot reply to a message.

I cannot forward a message.

I have no problem with reading.

The error:

A problem has occurred while trying to open this message.

A problem has occurred. Please try again.

Repair the Windows Live Mail 2012 version and open as a administrator don't resolve the problem.

Any idea?

Thanks.

Alexandros

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-08-02T08:14:50+00:00

    Hi,

    Thank you for posting your query on Microsoft Community.

    It is possible that there are corrupted files on your Windows Live Mail that could be causing the issue. We recommend that you try repairing Windows Live Mail to check if it fixes the issue. Before you repair Windows Live Mail, you can backup your files to make sure that you do not lose any of them. You can click on this link for steps on how to backup your files.

    Once your files have been backed up, you can then follow the steps below to repair Windows Live Mail:

    1. On your computer, go to Control Panel.
    2. Click on Programs, then Uninstall a program.
    3. Look for Windows Essentials.
    4. Right click on Windows Essentials and click on Uninstall/Change.

    A window will pop up asking to either remove or repair Windows Essentials. 5. Choose Repair all Windows Essentials program.

    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

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  2. Anonymous
    2015-08-05T07:44:40+00:00

    Repair all Windows Essentials program and open as a administrator don't resolve the problem.

    2 people found this answer helpful.
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  3. Anonymous
    2016-02-29T04:36:45+00:00

    This did not solve the problem. After following the advice, when I try to delete email messages I still get "An unknown error has occurred" and I cannot delete the message.

    -=dcp=-

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  4. Anonymous
    2016-08-05T20:53:01+00:00

    Repairing did absolutely nothing to fix the problem.  If I uninstall it and then re-install will I lose everything in it or will the files still be kept on my computer?

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