Hi,
Thank you for posting your query on Microsoft Community.
This issue is better suited in TechNet Forum we have a dedicated team with advanced tools and permission to help you with this issue, so I would suggest you to post the same query in TechNet.
You may try the troubleshooting steps from the below TechNet link and check if it helps to resolve the issue, if still the issue persist then post the query in TechNet.
Hope this information helps and Let us know if you have any further queries related to Windows we will be glad to help you.
Thanks.