Remote Desktop Crashing

Question

It just crashes when I try to enter a server address, here is the crash report...please help.

Version=1
EventType=InPageError
EventTime=132546285868847188
ReportType=2
Consent=1
UploadTime=132546285871933838
ReportStatus=268435456
ReportIdentifier=08366d18-ea3a-4d5c-91a7-08158182b5dd
IntegratorReportIdentifier=fb802a6a-0d09-4801-b967-75e5f0cc720b
Wow64Host=34404
NsAppName=mstsc.exe
OriginalFilename=mstsc.exe
AppSessionGuid=00004490-000b-0022-2056-210b25e6d601
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!0000d73287d30a9a71bfc221edd101c7def28459ba0c!mstsc.exe
TargetAppVer=2059//08//06:20:04:38!181459!mstsc.exe
BootId=4294967295
ServiceSplit=3626107064
TargetAsId=7420
UserImpactVector=269484304
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=c25b4924202b365523379c47914ccfc8
Response.BucketTable=5
Response.LegacyBucketId=271011235
Response.type=4
Sig[0].Name=Error Status Code
Sig[0].Value=c0000242
Sig[1].Name=Faulting Media Type
Sig[1].Value=00000003
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18363.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=d385
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=d38566ca9b9375fcbc838cd7cb8dd0fa
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=e878
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=e8786acee638109f840a09e3e59eecee
UI[2]=C:\WINDOWS\system32\mstsc.exe
UI[3]=Remote Desktop Connection has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\WINDOWS\system32\mstsc.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[5]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[6]=C:\WINDOWS\System32\sechost.dll
LoadedModule[7]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[8]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[9]=C:\WINDOWS\System32\win32u.dll
LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\System32\USER32.dll
LoadedModule[14]=C:\WINDOWS\System32\ole32.dll
LoadedModule[15]=C:\WINDOWS\System32\combase.dll
LoadedModule[16]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[17]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[18]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[19]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[20]=C:\WINDOWS\System32\shcore.dll
LoadedModule[21]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[22]=C:\WINDOWS\System32\profapi.dll
LoadedModule[23]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[24]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[25]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[26]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[27]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[28]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[29]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[30]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.1256_none_9e7e379be45e40e2\COMCTL32.dll
LoadedModule[31]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[32]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[33]=C:\WINDOWS\system32\WINHTTP.dll
LoadedModule[34]=C:\WINDOWS\system32\Secur32.dll
LoadedModule[35]=C:\WINDOWS\system32\credui.dll
LoadedModule[36]=C:\WINDOWS\system32\CRYPTUI.dll
LoadedModule[37]=C:\WINDOWS\system32\NETAPI32.dll
LoadedModule[38]=C:\WINDOWS\system32\WININET.dll
LoadedModule[39]=C:\WINDOWS\system32\WINMM.dll
LoadedModule[40]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[41]=C:\WINDOWS\system32\ktmw32.dll
LoadedModule[42]=C:\WINDOWS\system32\IPHLPAPI.DLL
LoadedModule[43]=C:\WINDOWS\system32\WINMMBASE.dll
LoadedModule[44]=C:\WINDOWS\system32\CRYPTBASE.DLL
LoadedModule[45]=C:\WINDOWS\system32\SSPICLI.DLL
LoadedModule[46]=C:\WINDOWS\system32\WKSCLI.DLL
LoadedModule[47]=C:\WINDOWS\system32\NETUTILS.DLL
LoadedModule[48]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[49]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[50]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[51]=C:\WINDOWS\system32\PROPSYS.dll
LoadedModule[52]=C:\WINDOWS\system32\credssp.dll
LoadedModule[53]=C:\WINDOWS\system32\NTASN1.dll
LoadedModule[54]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[55]=C:\WINDOWS\system32\mstscax.dll
LoadedModule[56]=C:\WINDOWS\System32\setupapi.dll
LoadedModule[57]=C:\WINDOWS\system32\d2d1.dll
LoadedModule[58]=C:\WINDOWS\system32\MSACM32.dll
LoadedModule[59]=C:\WINDOWS\system32\DWrite.dll
LoadedModule[60]=C:\WINDOWS\system32\dwmapi.dll
LoadedModule[61]=C:\WINDOWS\system32\pdh.dll
LoadedModule[62]=C:\WINDOWS\system32\VERSION.dll
LoadedModule[63]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[64]=C:\WINDOWS\system32\ncrypt.dll
LoadedModule[65]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[67]=C:\WINDOWS\system32\Mf.dll
LoadedModule[68]=C:\WINDOWS\system32\Mfplat.dll
LoadedModule[69]=C:\WINDOWS\system32\RTWorkQ.DLL
LoadedModule[70]=C:\WINDOWS\system32\Mfreadwrite.dll
LoadedModule[71]=C:\WINDOWS\system32\MFCORE.DLL
LoadedModule[72]=C:\WINDOWS\system32\ksuser.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\atlthunk.dll
LoadedModule[74]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[75]=C:\WINDOWS\System32\TextInputFramework.dll
LoadedModule[76]=C:\WINDOWS\System32\CoreUIComponents.dll
LoadedModule[77]=C:\WINDOWS\System32\CoreMessaging.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[80]=C:\WINDOWS\System32\iertutil.dll
LoadedModule[81]=C:\WINDOWS\system32\DEVOBJ.dll
LoadedModule[82]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[83]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[84]=C:\Windows\System32\MSAudDecMFT.dll
LoadedModule[85]=C:\Windows\System32\mfperfhelper.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18363
OsInfo[3].Key=ubr
OsInfo[3].Value=1256
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=39
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=253884
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.1198.18362.0-11.0.220
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=8076
OsInfo[19].Key=svolsz
OsInfo[19].Value=930
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.1256.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[30].Value=AC2B20AB-6186-4267-8D55-4B3CA35197D1.1
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:651D
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=InPageError
AppName=Remote Desktop Connection
AppPath=C:\WINDOWS\system32\mstsc.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=4085EC071D0A0CD854A00ECDB0E1AC37
MetadataHash=942844858

Answer 1

HI
0.can you enter winver in command prompt on win10 computer and remote pc then look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]

1. Sig[0].Name=Error Status Code
   Sig[0].Value=c0000242
   0xc0000242means
   STATUS_BAD_COMPRESSION_BUFFER
   The specified buffer contains ill-formed data.

---

Sig1.Name=Faulting Media Type
Sig1.Value=00000003
00000003means
ERROR_PATH_NOT_FOUND
The system cannot find the path specified.

2.Please do a clean boot (refer to windows 10 steps) mode on both local win10 and remote server first then check if the same issue happen ?
How to perform a clean boot in Windows
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

3.when you rdp crash issue happen ?
did it happen on when we double click "mstsc"application ?
or after we open remote session on remote server successfully ?

4.if your mstsc application crash,you can try to create crash dump by using below method.
we need windbg to anlyze this dump file.

windbg download
https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/debugger-download-tools