Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Question

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous

I read some of the fixes but would like to understand more before I take a chance with the registry! Auggy answered one question about this problem like this:

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

I was not ever able to find out what his next response was after what is listed under Data? The person posing the question went straight away to delete the upper filter registry key but I could not find out what Auggy said to initiate this response? Can he please give me a complete answer as I sure was not able to find anything after his above statement except for the deleting of the registry key by the person who asked the question . In any case where would I go to find the remainder of his response?

Incidentally I did try uninstalling then reinstalling using he Action key but did not work and for your information I am running Windows 7 home edition X64 a dell computer. I will try to give you a snap shot from Piriform Speccy showing everything about my CD/ROM drive if that will be helpful?

Optical Drives

TSSTcorp DVD+-RW TS-H653G ATA Device

Media Type UNKNOWN

Name TSSTcorp DVD+-RW TS-H653G ATA Device

Availability Running/Full Power

Capabilities Random Access, Supports Removable Media

Config Manager Error Code Failure using the VxD loader

Config Manager User Config FALSE

DriveIntegrity TRUE

Media Loaded FALSE

Status Error

I will include the Operating System as well just in case it will be helpful but I feel it probablywill be much more then is necessary:

Operating System

Windows 7 Home Premium 64-bit SP1

Computer type: Desktop

Installation Date: 10/8/2014 10:30:08 AM

Serial Number: 6RBBT-F8VPQ-QCPVQ-KHRB8-RMV82

Windows Security Center

User Account Control (UAC) Enabled

Notify level 2 - Default

Firewall Enabled

Windows Update

AutoUpdate Download Automatically and Install at Set Scheduled time

Schedule Frequency Every Day

Schedule Time 3:00 AM

Windows Defender

Windows Defender Disabled

Antivirus

Antivirus Enabled

Company Name Microsoft

Display Name Microsoft Security Essentials

Product Version 4.6.305.0

Virus Signature Database Up to date

.NET Frameworks installed

v4.5 Full

v4.5 Client

v3.5 SP1

v3.0 SP2

v2.0 SP2

Internet Explorer

Version 11.0.9600.17358

PowerShell

Version 2.0

Java

Java Runtime Environment

Path C:\Program Files (x86)\Java\jre7\bin\java.exe

Version 7.0

Update 71

Build 14

Java Runtime Environment

Path C:\Program Files\Java\jre7\bin\java.exe

Version 7.0

Update 71

Build 14

Environment Variables

USERPROFILE C:\Users\Bobby

SystemRoot C:\Windows

User Variables

Machine Variables

Power Profile

Active power scheme My Custom Plan 1

Hibernation Enabled

Turn Off Monitor after: (On AC Power) Never

Turn Off Hard Disk after: (On AC Power) 20 min

Suspend after: (On AC Power) Never

Screen saver Disabled

Uptime

Current Session

Current Time 10/21/2014 2:02:36 AM

Current Uptime 2,970 sec (0 d, 00 h, 49 m, 30 s)

Last Boot Time 10/21/2014 1:13:06 AM

Services

TimeZone

TimeZone GMT -6:00 Hours

Language English (United States)

Location United States

Format English (United States)

Currency $

Date Format M/d/yyyy

Time Format h:mm:ss tt

Scheduler

10/21/2014 2:27 AM; Adobe Flash Player Updater

CCleanerSkipUAC

Hotfixes

System Folders

Process List

Security Options

Device Tree

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Hello,

Thank you for posting your question on Microsoft community forum.

I appreciate your efforts towards resolving the issue.

As per the description, I understand that you are experiencing issue with “you are not able to recognize CD/DVD drive” in the system.

I would like to know some information about the issue so that we could help you better.

What is the make and model of your computer?
Have you made any hardware or software changes to your computer recently?

I would suggest you to follow the methods given below.

Method 1:

CD/DVD drive not recognized by Windows or other programs, please follow the steps in the link provided below.

http://support.microsoft.com/kb/314060

If the issue still persists please follow method 2.

Method 2:

Fix problems with CD or DVD drives that can’t read or write media

http://support2.microsoft.com/mats/cd\_dvd\_drive\_problems/en-us

Note: What it fixes...

Your CD or DVD Drive does not read or write and is shown as disabled
The media in your CD or DVD drive cannot be read
The media cannot be written to by your CD or DVD drive
You receive one of the following errors:
- A class specific or device specific driver is missing or corrupt
- A CD or DVD drive cannot be found or is not connected
- The CD or DVD drive is experiencing a problem that prevents it from working properly

The CD or DVD drive is not accessible via an assigned drive letter

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you

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Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

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