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Anonymous
2014-10-18T15:45:57+00:00

I have win7 os and updates have failed for many years. This is just a personal use computer but I can't download any new programs to use. I spent 30+ hours with HP trying to resolve with no fix. MS hasn't helped any either. I have this file but can't read it to fix. Can anyone help?

3-04-05 21:27:46, Info                  CBS    Failed to install catalog file \?\C:\Windows\SoftwareDistribution\Download\fd62005f2c4eba159974cdcb84441b7f\inst\update.cat for package [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:46, Info                  CBS    Failed to install catalog for package: Package_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:46, Info                  CBS    Failed to stage package manifest. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:46, Info                  CBS    Failed to add package. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:46, Info                  CBS    Failed to persist package: Package_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:46, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:46, Info                  CBS    Failed to install catalog file \?\C:\Windows\SoftwareDistribution\Download\fd62005f2c4eba159974cdcb84441b7f\inst\Package_6_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5.cat for package [HRESULT = 0x8e5e03fa

  • JET_errReadVerifyFailure]

2013-04-05 21:27:46, Info                  CBS    Failed to install catalog for package: Package_6_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:46, Info                  CBS    Failed to stage package manifest. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:46, Info                  CBS    Failed to add package. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:46, Info                  CBS    Failed to persist package: Package_6_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to install catalog file \?\C:\Windows\SoftwareDistribution\Download\fd62005f2c4eba159974cdcb84441b7f\inst\Package_7_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5.cat for package [HRESULT = 0x8e5e03fa

  • JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to install catalog for package: Package_7_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to stage package manifest. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to add package. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to persist package: Package_7_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to install catalog file \?\C:\Windows\SoftwareDistribution\Download\fd62005f2c4eba159974cdcb84441b7f\inst\Package_2_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5.cat for package [HRESULT = 0x8e5e03fa

  • JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to install catalog for package: Package_2_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to stage package manifest. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to add package. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to persist package: Package_2_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to install catalog file \?\C:\Windows\SoftwareDistribution\Download\fd62005f2c4eba159974cdcb84441b7f\inst\Package_3_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5.cat for package [HRESULT = 0x8e5e03fa

  • JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to install catalog for package: Package_3_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5 [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to stage package manifest. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to add package. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to persist package: Package_3_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    Failed to update states and store all resolved packages. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CSI    0000000c@2013/4/6:01:27:47.805 CSI Transaction @0x42b2e0 destroyed

2013-04-05 21:27:47, Info                  CBS    Perf: Resolve chain complete.

2013-04-05 21:27:47, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

2013-04-05 21:27:47, Info                  CBS    WER: Generating failure report for package: Package_for_KB2653956~31bf3856ad364e35~amd64~~6.1.1.5, status: 0x8e5e03fa, failure source: Resolve, start state: Resolved, target state: Installed, client id: WindowsUpdateAgent

2013-04-05 21:27:47, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2013-04-05 21:27:47, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...

2013-04-05 21:27:47, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...

2013-04-05 21:27:47, Info                  CBS    Failed to add %windir%\inf\setupapi.dev.log to WER report because it is missing.  Continuing without it...

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-10-18T17:09:45+00:00

    Gerry thanks for your time. Your todo list was daunting but I think I have the right files.

    System info;

    https://onedrive.live.com/redir?resid=32B7C57F18A50BE4%21106

    Apps;

    https://onedrive.live.com/redir?resid=32B7C57F18A50BE4%21107

    Events;

    https://onedrive.live.com/redir?resid=32B7C57F18A50BE4%21108

    Let me know if the files were done properly.

    Mike

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  2. Anonymous
    2014-10-18T15:56:17+00:00

    To troubleshoot most computer problems it helps to look at available clues in the System Information file and the Event Viewer logs. An experienced eye can pick out the needles in the haystack and see more clearly the precise nature of the problem or problems.

    Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

    Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

    For help with OneDrive see paragraph 9.3:

    http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

    General notes on Event Viewer

    http://www.gerryscomputertips.co.uk/syserrors5.htm

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