Aptio Setup Utility Help

Question

Hello! 

I've done lots of research but yet to find something to fix my problem. 

My ASUS X553M notebook is stuck on the Aptio Setup Utility screen. I've tried saving and exiting but it just comes back to the Aptio Setup Utility screen after going black for a few seconds. 

Ive tried turning it off and on again after saving and exiting and still get the screen.

I didn't get an error message beforehand. My notebook was knocked and then ran really slow so I turned it off and on and that's when I got stuck on this Aptio loop. I don't know how to boot it from here. I'm desperate for it to work. I'm currently looking for a job and this is my lifeline to apply for jobs! 

My OS selection is Windows 8.x

Any my help or advice would be greatly appreciated!

Answer 1

Have you tested your Hard Drive?

Go to your Computer Manufacturer's website > look for your Computer's specifications > find out brand of Hard Drive > go to Hard Drive Manufacturer's website > find and download Hard Drive Diagnostic software and make a Bootable disk from it on the Computer you are using to get here, following their instructions > test your Hard Drive to see if it has failed.

And you can also use this Method to test your Hard Drive:

"SeaTools for DOS"

http://www.seagate.com/support/downloads/seatools/

"SeaTools for DOS tutorial"

http://knowledge.seagate.com/articles/en\_US/FAQ/201271en

________________________________

If that passes reinstall the operating system.

Did you follow this?

http://www.asus.com/support/FAQ/1006133/

________________________________________________

Or download the Windows 8.1 ISO file and make your own Recovery Media.

This should assist you.

"Create installation media for Windows 8.1"

http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

A similar Tutorial which may also assist you.

"Create Installation Media for Windows 8.1"

http://winsupersite.com/windows-8/create-installation-media-windows-81

In the first screen of this very simple wizard, you need to choose the following:

Language. English – en-us if you're in the United States.

Edition. Windows 8.1 (Core), Windows 8.1 N, Windows 8.1 Pro, Windows 8.1 Pro N, or Windows 8.1 Single Language.

Architecture. 64-bit (x64 ) or 32-bit (x86).

_______________________________________

"How to Create a Bootable USB or DVD with a Windows 8 or 8.1 ISO"

http://www.eightforums.com/tutorials/2227-create-bootable-usb-dvd-windows-8-iso.html

   Warning

This will not work to install Windows 8 or 8.1 for UEFI. For that, see this tutorial below instead.

UEFI Bootable USB Flash Drive - Create in Windows

_____________________________________

With Windows 8/8.1 The Product Key on preinstalled Operating Systems (HP, Acer, etc) is embedded in the BIOS in the Motherboard, so that the lost and/or worn C.O.A. Sticker problem is no more.

When you reinstall it will pick up the Product Key and activate the system automatically.

If it does not, follow these steps:

"How to Activate Windows 8 and 8.1 by Phone"

http://www.eightforums.com/tutorials/24636-activate-windows-8-phone.html

"Get help with activation errors"

http://windows.microsoft.com/en-us/windows-8/activation-errors

"How to activate a Microsoft product by using Microsoft Product Activation Center"

http://support.microsoft.com/kb/950929/en-us

_______________________________________________

This information may interest you if you do wish to keep a record of it:

"Windows 10 Embedded Product Key Tool"

https://neosmart.net/blog/2014/windows-10-embedded-product-key-tool/

"We’re proud to introduce the immediate release of our newest utility for Windows users: the NeoSmart Technologies Embedded Product Key Tool. Designed for users of Windows 7, Windows 8, and Windows 10, our embedded product key tool will retrieve and display the Windows setup product key embedded in the BIOS or EFI, allowing you to store it for safe-keeping or use it to reinstall Windows with an official Windows setup image."

Cheers.

Answer 2

Hi,

Read the information in this Thread:

http://answers.microsoft.com/en-us/windows/forum/windows_8-winapps/computer-stuck-on-aptio-setup-utility-screen/50be23d9-ea0c-4830-83ce-e0beb138fab8

Cheers.

Thank you Bill,

I've already read all those posts though and as I'm unable to start a clean reboot from the Aptio Setup Utility screen (at least not that I'm aware of) most of the advice there is not of use.

Answer 3

Hi,

Read the information in this Thread:

http://answers.microsoft.com/en-us/windows/forum/windows_8-winapps/computer-stuck-on-aptio-setup-utility-screen/50be23d9-ea0c-4830-83ce-e0beb138fab8

Cheers.