Debug Diagnostic Tool v1.2 Problem

Question

I tried to remove this from Control Center. It said something was missing. I downloaded the .msi file and tried to reload. Received a message there was a problem with the Windows Installer Package. Where can I find details on this issue? How can I get it removed so I can try the 2.0 version?

I run Windows 7 Professional 64bit and I am running the x64 version.

Answer 1

Hello Chuck,

Thank you for posting your question on Microsoft community.

I would like to know some information about the issue so that we could help you better.

Did you receive any error code when you say, "there was a problem with the Windows Installer Package"? If so, what is the exact error code?

I appreciate you for providing details about the issue.

I would suggest you to run this Microsoft fixit and check if it helps.

Refer:

https://support.microsoft.com/mats/program_install_and_uninstall

You may also download Debug Diagnostic Tool v2.0 from this link:

https://www.microsoft.com/en-us/download/details.aspx?id=40336

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you

Answer 2

Hello Chuck,

Thank you for your reply.

I am glad that the issue is resolved.

I appreciate your efforts.

Please feel free to reply, if you have any other issues with Windows.

Thank you

Answer 3

I tried your suggestions and they worked.  Thank you for the assistance.

Answer 4

Hello Chuck,

Thank you for your response.

I appreciate your time.

Did you try using suggestions provided in the previous post?

Please reply with results.

Thank you

Answer 5

There was NO error code and no indication what was wrong.  I went to the EVENT logs and couldn't locate anything.  It was rather a light investigation.

I downloaded V2.0 but because of the V1.2 problem it would not install.