Unable to uninstall a program through Programs and Features

Question

I have had an issue with an excessive amount of pop ups lately in my chrome browser and found some sketchy programs installed on my personal laptop. I attempted to uninstall the malware through Programs and Features but when I hit uninstall or remove nothing happens and the program does not uninstall.

I tried rebooting and then uninstalling again through programs and features but had the same result.

Is there any other way to uninstall programs on windows 8 or does anyone have any suggestions?

Moved from Windows 7 Forums.

Answer 1

Hi,

For popups.

Scan your Windows 8 machine for Malware, if necessary in Safe Mode with Networking:

"How to Start Windows 8 and 8.1 in Safe Mode"

http://www.eightforums.com/tutorials/2757-safe-mode-start-windows-8-a.html

Download, install, update and scan your System with the free version of Malwarebytes AntiMalware and if necessary do this in Safe Mode with Networking:

http://www.malwarebytes.org/products/malwarebytes\_free

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And also Scan with the free version of SUPERAntiSpyware

http://www.superantispyware.com/download.html

SUPERAntiSpyware Free Edition is 100% Free and will detect and remove thousands of Spyware, Adware, Malware, Trojans, KeyLoggers, Dialers, Hi-Jackers, and Worms. SUPERAntiSpyware features many unique and powerful technologies and removes spyware threats that other applications fail to remove.

SUPERAntiSpyware Free Edition does not include real-time blocking or scheduled scanning.

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This is a very good Program to scan your System to remove Adware, etc:

http://www.bleepingcomputer.com/download/adwcleaner/

AdwCleaner is a program that searches for and deletes Adware, Toolbars, Potentially Unwanted Programs (PUP), and browser Hijackers from your computer.  By using AdwCleaner you can easily remove many of these types of programs for a better user experience on your computer and while browsing the web.

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And just to be sure nothing is lurking in the background:

"TDSSKiller Rootkit Removal Utility Free Download"

http://usa.kaspersky.com/downloads/tdsskiller

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For problem programs.

Try this free Revo Uninstaller Program to remove it.

http://www.revouninstaller.com/revo\_uninstaller\_free\_download.html

"How-to-Use" Instructions are included there: Read information in Tabs across the top.

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Try this "Fix-It" from Microsoft to uninstall problem Programs;

http://support.microsoft.com/mats/program\_install\_and\_uninstall/en

What it fixes...

• Corrupted registry keys on 64-bit operating systems
• Corrupted registry keys that control the update data
• Problems that prevent new programs from being installed
• Problems that prevent existing programs from being completely uninstalled or updated
• Problems that block you from uninstalling a program through the Add or Remove Programs (or Programs and Features) item in Control Panel

Cheers.

Answer 2

You are welcome.

Cheers.

Answer 3

Thank you!