Refreshing computer??

Question

Okay, so this morning i was writing an essay when suddenly i gota blue error page, I've gotten this before but this time my laptop wouldn't reboot properly. It finally showed the blue screen where it gives you options, so i chose exit to windows. It sent me back to the same page! I pressed on refresh, but what will that do? Will it delete my photos, i dont think i backed up my recent photos and documents yet. Wll they keep ALL my photos and stuff? Or will they delete it? Will this even fix my computer?

Answer 1

Hi,

In some" cases this KB article will help.

Windows hangs or freezes

http://support.microsoft.com/kb/2681286

Be sure to check with the System Maker's Support (Motherboard Maker for custom

systems), their on-line documentation and drivers, and ask in their forums (if any)

about any known issues. Be sure to update the BIOS, low level chipset drivers,and the other major on-board and separate device drivers. Those alone may

resolve some or all of these issues.

Note using Win Key + X and Win Key + W (to get to Control Panel, Run, and Settings

as needed). Win Key + D calls the desktop and the using Win Key toggles Desktop

and Start Screen.

Translate the Windows 7 methods and use them on Windows 8/8.1 Resolving Blue Screen errors in Windows 8/8.1 ****http://windows.microsoft.com/en-ca/windows-8/resolve-windows-blue-screen-errors ****Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't

start Windows (applies to Windows 8/8.1). If you can't start Windows 8/8.1 try using

a Repair Disc (see methods to make one below) to access Safe Mode and other trouble-

shooting steps.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Check this thread for information using BlueScreenView, MyEventViewer and other methods

to troubleshoot BlueScreens - top 3 replies (+1 other) (applies to Windows 8/8.1).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the OneDrive or other file

sharing sites (such as MediaFire). If you have problems uploading the minidumps copy

them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive

http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add-photos-filesOne-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

---

Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

(also Windows 7 and Windows 8/8.1)

http://www.winvistatips.com/disable-automatic-restart-t84.html

===========================================================

Check with these utilities to see if any information can be gathered :

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView - Free - scans all your minidump files created during 'blue screen of death'

crashes, and displays the information about all crashes in one table.

http://www.nirsoft.net/utils/blue\_screen\_view.html

---

MyEventViewer can be checked at the time of the BlueScreen (BSOD) to with-in a

second or so of the time of the BSOD to provide more information as to possible

cause - see TIP.

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.

TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -

set it to a bit before and after the time of the BSOD.

http://www.nirsoft.net/utils/my\_event\_viewer.html

---

AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the

details of all application crashes occurred in your system. The crashes information is extracted

from the .wer files created by the Windows Error Reporting (WER) component of the operating

system every time that a crash is occurred. AppCrashView also allows you to easily save the

crashes list to text/csv/html/xml file.

http://www.nirsoft.net/utils/app\_crash\_view.html

========================================================

Windows 8/8.1 includes special methods to Refresh (keep files and settings)  or a Reset

(new install removing all).

How to restore, refresh, or reset your PC (Windows 8/8.1)

http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

How to Refresh Windows 8 & 8.1

http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

How to Reset Windows 8 & 8.1

http://www.eightforums.com/tutorials/2302-reset-windows-8-a.html

If you need a Recovery USB Flash Drive or other methods :

How to Create a Recovery USB Flash Drive in Windows 8 & 8.1

http://www.eightforums.com/tutorials/5132-recovery-drive-create-usb-flash-drive-windows-8-a.html

How to Boot to the "System Recovery Options" in Windows 8 & 8.1

http://www.eightforums.com/tutorials/2269-system-recovery-options-boot-windows-8-a.html

How to Boot to the Advanced "Startup Settings" in Windows 8 & 8.1

http://www.eightforums.com/tutorials/4924-advanced-startup-settings-boot-windows-8-a.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Answer 2

hello

read here about BSOD  

http://www.howtogeek.com/163452/everything-you-need-to-know-about-the-blue-screen-of-death/

your PC crashes due to inconsistency with one or more drivers or software installed in your PC

if your PC caused by BSOD  please Send the DMP File to be diagnose the case before proceeding Refresh procedure  .you can find the DMP file under this Directory  C:\Windows\Minidump

upload the DMP file to any preferred cloud then post the link here 

Refresh your PC wont effect your photos and files 

http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

Answer 3

Hi,

This explains Refresh and what is saved and what isn't.

"How to Refresh Windows 8 and Windows 8.1"

http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html

   Note

Which Settings will be Preserved

• All user accounts.
• Files in all users' C:\Users(user-name) folders. (ex: Desktop, My Documents, My Music, etc...)
• Wireless network connections
• Apps from the Windows Store will be kept.
• Mobile broadband connections
• BitLocker and BitLocker To Go settings
• Drive letter assignments
• Personalization settings such as lock screen background and desktop wallpaper
• Choices you made during Windows Welcome, such as computer name and user accounts, will not change.
• Network, Libraries, and Windows Update settings will not change.
• Customer Experience Improvement Program settings will not change.
• Windows Error Reporting settings will not change.
• Some drivers may or may not be removed.

Which Settings will be NOT be Preserved

• File type associations
• Display settings
• User settings
• Windows Firewall settings
• App settings
• All installed 3rd party desktop programs (not Store apps). A list of removed apps will be saved on your desktop after the refresh is finished to let you know which programs were removed.
• You PC settings will be changed back to their defaults.
• Installed Windows Updates will be removed.
• Some drivers may or may not be removed.

Cheers.

Answer 4

Refresh,isnt an OS start helper...

Try at start up,tap the F8 key (safe-mode),select open windows in cmd,enter

the OS as thee administrator.In cmd,type:  CHKDSK C: /F  agree to restart,type:

EXIT  restart pc

Use the cmd in normal windows operation,is ok.Also,once in running windows,

open "event viewer" locate the warning/error,double click on it,"properties"

see what the OS has to say about it.