Intel USB Drivers down

Question

Hello, 

I have a Dell Latitude E5430 Laptop with three USb drives, two of which are Intel 7 Series/C216 Chipset Family and one is Intel USB 3.0 eXtensible Host controller. All three of them stopped working. When I plug in my external hard drive, it turns on (light comes on and it stars whirring) but the computer does not recognize anything or make any indication that it detects something in the USB. I went onto Device Manager and found this error message: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)" 

Please let me know if there is anything you recommend. 

Thanks,

Answer 1

As you already know, you have three problem devices, two of which can be fixed reinstalling the INTEL Chipset for your system, and as for the Intel USB 3.0 eXtensible Host Controller Driver, there is a standalone package and I have placed a link below.

Note: Please confirm that the links that are provided, match your systems make and model.

Before reinstalling or updating the drivers below, I would recommend that you update your system's BIOS.

System Manufacturer Dell Inc.

System Model Latitude E5430 non-vPro

System Type x64-based PC 

Processor Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s) 

BIOS Version/Date Dell Inc. A07, 10/8/2012

Your currently installed BIOS Version AO7, is six versions older than the latest revision linked below.

Dell Latitude E5430 System BIOS, Intel vPro supported

Fixes & Enhancements

Fixes

• Addressed Screen display didn't automatically switch to external monitors on docking station, after closing panel screen.
• Addressed Germany keyboard Characters.
• Addressed Intel Daylight Saving function.
• Addressed Intel Management Engine firmware fails to upgrade with prompt "Internal Error: FWU_Buffer"

Enhancements

• Enhanced Dell Secure Boot Feature.
• Enhanced Intel UEFI Variable Usage Technical.
• Enhanced Intel Security Disclosure: Capsule Vulnerability Fix.
• Upgraded UEFI Network Stack module II V09.
• Upgraded Intel VBIOS X5 version.
• Upgraded Embedded Controller Firmware version A09

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=92V51&fileId=3404000777&osCode=W764&productCode=latitude-e5430&languageCode=EN&categoryId=BI

BIOS DISCLAIMER

Updating BIOS should only be done if necessary (to solve a compatibility problem, for example). It can be a complicated process, and if an error occurs, your computer could be rendered inoperable. Be sure to follow the manufacturer's instructions exactly.

Note: If you need to see information about previous released versions, click the small circle next to "other versions", to see the dropdown list.

Device PNP Device ID Error Code 

Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26PCI\VEN_8086&DEV_1E26&SUBSYS_053C1028&REV_04\3&11583659&1&E8 This device is working properly.

Sorted by: Device ID

Device Id	Chip Description	Vendor Id	Vendor Name
0x1E26	Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller	0x8086	Intel Corporation

Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D PCI\VEN_8086&DEV_1E2D&SUBSYS_053C1028&REV_04\3&11583659&1&D0 This device is working properly.

Sorted by: Device ID

Device Id	Chip Description	Vendor Id	Vendor Name
0x1E2D	Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller	0x8086	Intel Corporation

Reinstalling, the chipset from the link below, should rectify the issue with both problem devices above.

Intel(R) USB 3.0 eXtensible Host ControllerPCI\VEN_8086&DEV_1E31&SUBSYS_053C1028&REV_04\3&11583659&1&A0 This device is working properly.Sorted by: Device ID

Device Id	Chip Description	Vendor Id	Vendor Name
0x6741_	PCI\VEN_1002&DEV_6741&SUBSYS_21E317AA&REV_00	0x1002	Advanced Micro Devices, Inc.
0x1e31	Intel USB 3.0	0x8086	**Intel Corporation**

Intel USB 3.0 eXtensible Host Controller Driver.

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=THK45&fileId=3292011259&osCode=W764&productCode=latitude-e5430&languageCode=EN&categoryId=CS

Answer 2

https://onedrive.live.com/redir?resid=D7C5861B9581E29B!106&authkey=!AGTseCB-TMWJ07U&ithint=file%2ctxt

Answer 3

Please upload a copy of your system information file. Click "start" , type "msinfo32" , Click "file" at the top of the page, select "export" and give the file a name and click "save" .

Navigate to where the file was saved to, and upload the generated text file to a public folder on your OneDrive account and post the link here.