Getting error code 0x80070490 while running troubleshooter.

Question

Original Title: troubleshooter 0x80070490

Hi i have this problem for while, but it start to become annoying... so my problem is all the time i pretend to use any troubleshooter (network, sound, hardware, etc...) it gave me this error "A problem is preventing troubleshooting from starting." so i click details and show me this;

Package ID: unknown

Path:  C:\Windows\Diagnostics\system\networking

Error code: 0x80070490

Source: Engine

Context: Restricted

and my internet it's always getting weird because the DNS, but that it's other problem..., but when i perform the network troubleshooter sometimes stay ok!, but i can't because of that annoying error... -.-

if someone could help me it will help a lot, and i already go to gpedit.msc and perform a file scan like in other post's and nothing...Here is my CBS.log link https://onedrive.live.com/redir?resid=13D454FE3DF2E0D9!155&authkey=!APa3EZUmI9r0hDQ&ithint=file%2clog

I appreciate your attention. :)

Answer 1

Hello,

Thank you for keeping us updated about the issue and sorry for delayed response.

If issue is still persisting and you are able to boot to the computer, I would suggest you to update the drivers by following the steps mentioned in the following Microsoft article and check if it helps.

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Update drivers: recommended links

http://windows.microsoft.com/en-us/windows/update-drivers-recommended-links#update-drivers-recommended-links=windows-7

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Automatically get recommended drivers and updates for your hardware

http://windows.microsoft.com/en-in/windows7/automatically-get-recommended-drivers-and-updates-for-your-hardware

If issue still persist, I would suggest you to update the drivers from the manufacturer's website. If you could not find those drivers please provide us the make and model of your computer and we will try our best to find the latest drivers available on the web.

Do keep us updated about the status of your computer and we will be happy to assist you.

Regards,

Answer 2

And now it seems i canot log in the pc..., i turn on pc and it seems normal, keyboard and mouse seems normal all fine when i get the login screen my mouse and keyboard get energy but just dont respond... and the laptop keyboard too.

For me it's driver problem since insys decided we just need driver and bios updates till 2009... --"

Answer 3

Hi thanks for your reply, but i already look in gpedit and it's ok, and i already use the sfc -scannow, CBS.log it's up there, but the system update readiness tool i never try it, and maybe help, but the link on microsoft for windows 7 64x it's broken...

System Update Readiness tool

System Update Readiness tool

Answer 4

Hello BasiCoder,

Thank you for providing us the opportunity to assist you.

As per the issue description you are getting this error code while running the troubleshooter. When you use Windows Update or Microsoft Update to install updates, you may receive Error code: 0x80070490. If you are getting this error code it means the Component-Based Servicing (CBS) manifest is corrupted.

This issue may be also if some system files are corrupted. I would suggest you to follow these methods and check if it helps:

Method 1:

Ensure that there isn’t any Group Policy setting which is blocking you from running troubleshooter.

1. Go to start and type gpedit.msc.
2. Select gpedit from the list.
3. Navigate to the following location:

Computer Configuration\Administrative Templates\System\Troubleshooting and Diagnostics\Scripted Diagnostics

Check these settings and ensure that they’re not disabled:

Troubleshooting: Allow users to access and run Troubleshooting Wizards

Troubleshooting: Allow users to access online troubleshooting content on Microsoft servers from the Troubleshooting Control Panel (via the Windows Online Troubleshooting Service - WOTS)

Method 2

If issue still persist then try to follow the steps provided in the article mentioned below.

Windows Update error 0x80070490

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

Regards,