Blue screen error

Question

Split from this thread.

hi everyone

i too am getting a blue screen error.

i am on the latest version of windows 7 home premium and get the following error:

Technical Information

*** stop: 0x0000001e (0xffffffffc0000005, 0xffffff88008556360, 0x0000000000000001, 0x0000000000000971)

***rapportcerberus64-801128.sys-

address

fffff88008556360 base at fffff880084d6000, datestamp 54caoa95

anyone have a clue what this error is telling me and google is no help at all.

Answer 1

Uninstall Rapport. It commonly conflicts with the installed anti-virus. Please provide dump files if you continue to see blue screen errors after removing Rapport.

Please upload copies of your dump files as shared files (excluding any more than one month old or before you used a system restore point) to your OneDrive with a link here.

The dump file will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Answer 2

Lylatwars

To start a thread use the participate button on the top of the page.

Obviously your thread was split off

Answer 3

You now have your own thread.

A suggestion if you are using Internet Explorer 9, 10 or 11.

Access your profile. Make sure you have signed in. Click on All Threads, click on the Star towards the top right of the screen (you will need to press F11 to see it if you are reading Full Screen), click the scroll to the right of Add to Favourites and select Add to Favourites Bar. Edit the long name to something memorable and you can immediately access your threads from your Internet Explorer Home Page.

Answer 4

Split from this thread.

If it were possible to start my own thread then i would have done so unfortunately the websites interface is broken and there is no button to begin a new thread.

i would have to hijack a thread just like this one solely to get technical support on how to start my own thread.

so if I have to hijack a thread to get my own thread started i might as well just post my question here.

If a moderater wants to move my question to its own thread that is down to them but as they don't give us the ability to start our own threads ourselves i have no choice but to hijack this one.

Answer 5

Start you own thread, with the required information in the Wiki below, included.

Blue Screen of Death Co-Authored by ZigZag3143& JMH3143

**http://answers.microsoft.com/en-us/windows/wiki/windows\_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d**