Purchase from Microsoft Store

Question

I recently purchased "Simcity Latest" from the apps store which installed a shortcut app icon on my UI, but when i click on the app it gives me a Simcity intro screen with a button to download the app. When I click the download button it swaps to IE and takes me to a page for the program, but it ends up returning a message "The connection has timed out." I have been trying to download it for a day now, when I ping the webpage I get no response. I have gone to the app in the Store to try and resolve it with the publisher but there are no links to contact them. What can I do now? Any help is appreciated thanks.

Dave

Answer 1

No more support or help from Microsoft? Can I get my money back?

Answer 2

I can't buy any apps error code 0x888ffff after reinstall windows 8.1 but couldn't resolve this issue several times refresh PC but issue is persist payment mode windows store confirmed purchase

Answer 3

These are the screens I get presented with

Answer 4

Hi, it let me purchase the app, but it will not download from the link it presents me with. Yes, I was able to purchase and download another app with no problem.

The app/program I purchased but can not download is SIMCITY Latest.

When I click on the app icon to play, it takes me to a SIMCITY type start page with a button to download but when I click the download link it opens a browser window with this in URL -

188.138.17.41/Oceanofgames.com/Sim_City.zip

then it ends up with Problem loading page - the connection timed out. (Like the page/software is not there anymore.

So have I wasted my money on an app that doesn't work anymore?

Thanks for your time and assistance.

Dave

Answer 5

Hi Dave,

We require the following detail to assist you better in this issue.

1. What is the name of the App?
2. Are you able to make purchases of other apps from the Windows Store?

I suggest you to check if you are able to purchase other apps from Windows Store. You can try to reset the Windows Store cache and check.

Refer these steps given below to reset the store cache. 

1. Press Windows key +R, type “WSReset” and press enter.
2. Check if it takes you to a store page which displays that the cache has been reset
3. Now try to access the store.

Write to us with the status of the issue. We will assist you ahead.