Please help with BSOD

Question

Split from this thread.

Hi,

Results verified with WinDBG, DumpCHK, and BlueScreenView.

The Bug_Checks were 19, 3B (2), and 124 (4).

19 CAUSE was pool_corruption.

BugCheck 19, {3, fffff8a00af6d5b0, fffff8a00af6d5b0, ff137dd1ff147ed2}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+cbb )

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

MODULE_NAME: Pool_Corruption

---

3B CAUSE ntkrnlmp.exe which is a Windows component which means that something

else drove it into Fault. There is an indication that memory is involved.

BugCheck 3B, {c0000005, fffff80002bbf617, fffff88007332b80, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+537 )

IMAGE_NAME:  ntkrnlmp.exe

---

124 CAUSE  hardware **<-- this is likely to be the root cause however check theother issues as well.**BugCheck 124, {0, fffffa8004ce7038, 0, 0}

Probably caused by : hardware

MODULE_NAME: hardware

IMAGE_NAME:  hardware

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

---

1. You are running the 5/24/2011 version of the ATI video drivers so check with ATI Support

and ask in their forums about any known issues (be aware the 4/19/2011 drivers had issues

so if you have to revert to older drivers keep that in mind and maybe try even older ones).

Get the Catalyst Drivers here

http://game.amd.com/us-en/drivers_catalyst.aspx

ATI - Forums

http://forums.amd.com/game/categories.cfm?catid=260&forumid=11

ATI - Support and Drivers

http://support.amd.com/us/Pages/AMDSupportHub.aspx

---

2. Update the BIOS, low level chipset drivers, and all the other on-board and separatedevice drivers. Use the manual methods above and DriverView - set VIEW - to Hide

Microsoft drivers and update the others than do not not have DUMP in their name.

DO NOT bother with the Video or LAN (Network drivers) at ASUS as there are newer

versions at ATI and Realtek (links below).

BiosReleaseDate = 11/25/2009   <-- chipset is probably this old as well.

BaseBoardManufacturer = ASUSTeK Computer INC.

BaseBoardProduct = M4A785TD-V EVO

M4A785TD-V EVO and M4A785TD-V EVO/U3S6

http://support.asus.com/download/ModelList.aspx?SLanguage=en&keyword=M4A785TD-V

M4A785TD-V EVO

http://support.asus.com/Download.aspx?SLanguage=en&m=M4A785TD-V+EVO&p=1&s=24

Check with ASUS support and their forums.

ASUStek Support

http://support.asus.com/

ASUStek Forums

http://vip.asus.com/forum/default.aspx?SLanguage=en-us

ASUStek Drivers

http://support.asus.com/download/download.aspx?SLanguage=en-us

Realtek - Network drivers RTL8111C

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=5&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#RTL8111B/RTL8168B/RTL8111/RTL8168&lt;br&gt;RTL8111C/RTL8111CP/RTL8111D(L)&lt;br&gt;RTL8168C/RTL8111DP/RTL8111E&lt;br&gt;RTL8168E

---

3. Use the memory check in the previous troubleshooter to thoroughly test the memory.

Keep the note about memory checks not detecting all memory issues in mind - you may

need to swap the sticks in and out and change their load order.

---

4. The NOD32 antivirus is very dated 9/29/2009 so update it or replace with newer.

(If you uninstall be sure to check with NOD32 for uninstall methods to prevent

trouble causing remnantes. Recommendations in the next message if you need

to replace.)

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5. Use the methods in the troubleshooters previously posted and those below.

=====================

BCCode: 19    0x00000019

That could be drivers although antivirus/antispyware/security programs and other hardware

are also probable causes. Updating the major drivers and BIOS would be the best plan of

attack. If needed also try uninstalling your antivirus/security as a test.

BCCode: 19    0x00000019  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/BAD-POOL-HEADER-0x00000019-\*1040.html?order=date

If needed run Driver Verifier to try to determine the cause. (Good idea to update BIOS and

all the major drivers). 

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617

Using Driver Verifier

http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues

http://www.youtube.com/watch?v=\_VwIDD9xngM

Driver Verifier

http://www.techsupportforum.com/2110308-post3.html

Using Driver Verifier

http://www.faultwire.com/solutions/using\_driver\_verifier.php

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues

http://www.youtube.com/watch?v=\_VwIDD9xngM

You can disable Driver Verifier

http://support.microsoft.com/kb/244617

Start - type in Search box -> verifier /reset      hit enter to disable

=====================

BCCode: 3b    0x0000003bTry removing and reseating all cards, memory, and cables (both ends when possible) -

actually

remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents.  (Of course

remove ALL power prior to opening the case.)

3b is usually a graphic's driver (display adapter/video driver), other possibilities includebut are not limited to antivirus/antispyware/security programs and even memory (mapping).BCCode: 3b    0x0000003bCause

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

BCCode: 3b    0x0000003b  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/SYSTEM-SERVICE-EXCEPTION-0x0000003B-\*1074.html

=====================

BCCode: 124   0x00000124

This is usually heat related, defective hardware, memory or even processor though it is "possible"

that it is driver related (rare). Remove ALL power and reseat all cards, memory and cables (on

both ends) - actually remove and replace - do not just snug. Make sure the system has adequate

ventilation - add a small fan blowing into intakes. Carefully inspect the motherboard and other

cards for damage. Pay attention to the fatal hardware error implication.You may need a real

computer

shop (not leeks and peeks at a BestBuy or other BigBox stores) or the System maker's Support.

Sometimes this can be a problem with the compound between the processor and the heat sink or

even the clips on the heat sink not conecting tight enough. Too much heat or even something

too sensitive to  the proper range of heat could be involved (try a fan). 

There have been a few instances where Norton/Symantec and other antivirus/security programs

have caused this error.

 

BCCode: 124   0x00000124The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates

that a fatal hardware error has occurred. This bug check uses the error data that is provided by the

Windows Hardware Error Architecture (WHEA).

0x00000124 <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-\*1289.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

can you fix this one too please 

Problem signature:

  Problem Event Name: BlueScreen

  OS Version: 6.1.7600.2.0.0.256.1

  Locale ID: 1033

Additional information about the problem:

  BCCode: 3b

  BCP1: 00000000C0000094

  BCP2: FFFFF88011F749A9

  BCP3: FFFFF8800CE24560

  BCP4: 0000000000000000

  OS Version: 6_1_7600

  Service Pack: 0_0

  Product: 256_1

Files that help describe the problem:

  C:\Windows\Minidump\112014-8845-01.dmp

  C:\Users\Gee\AppData\Local\Temp\WER-15225-0.sysdata.xml

Answer 1

Split from this thread.

can you fix this one too please 

Problem signature:

  Problem Event Name: BlueScreen

  OS Version: 6.1.7600.2.0.0.256.1

  Locale ID: 1033

Additional information about the problem:

  BCCode: 3b

  BCP1: 00000000C0000094

  BCP2: FFFFF88011F749A9

  BCP3: FFFFF8800CE24560

  BCP4: 0000000000000000

  OS Version: 6_1_7600

  Service Pack: 0_0

  Product: 256_1

Files that help describe the problem:

  C:\Windows\Minidump\112014-8845-01.dmp

  C:\Users\Gee\AppData\Local\Temp\WER-15225-0.sysdata.xml

Update your system to the latest Service Pack available for **Windows 7,**which is (SP1), then if you still crash after that, follow the steps in the link below, to upload and share the files needed to troubleshoot the crash.

Blue Screen of Death (BSOD) Created by ZigZag3143 (MS - MVP)

http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center.

http://support.microsoft.com/kb/2505743/en-us  

Learn how to install Windows 7 Service Pack 1 (SP1).

http://windows.microsoft.com/en-US/windows7/install-windows-7-service-pack-1

Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932).

http://www.microsoft.com/en-us/download/details.aspx?id=5842

If you run into problems updating, refer to the link below.

Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 or Windows Server 2008 R2.

http://windows.microsoft.com/en-us/windows7/troubleshoot-problems-installing-service-pack