Blue Screen SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Question

Hello - Hope you can help. Sorry if this has been answered elsewhere, I couldn't find an answer.

My computer, running Win 8.1, bluescreens when waking from sleep / hibernation.

Using the Windows Debugger, I get this message, below.   I think it is the Wifi adapter? I installed the Win 8.1 driver from Netgear here.

If there is anything else I can do, please let me know!  Many thanks! C

BugCheck 7E, {ffffffffc0000005, 0, ffffd00045d96e28, ffffd00045d96630}

*** ERROR: Module load completed but symbols could not be loaded for A6100.sys Probably caused by : A6100.sys ( A6100+168e6f )

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)

Arg1: ffffffffc0000005, The exception code that was not handled

Arg2: 0000000000000000, The address that the exception occurred at

Arg3: ffffd00045d96e28, Exception Record Address

Arg4: ffffd00045d96630, Context Record Address

The full analysis is here: http://1drv.ms/1D3ieGc

Answer 1

CR

Driver verified and Related to the GUBootStartup.sys The driver for the Startup Manager tool from Glarysoft's Glary

This is a know problem app.  You should remove it.

Answer 2

Thanks ZZ.  It appears to be the current driver. I will uninstall, redownload and reinstall. If all goes well, I"ll mark the question answered! Again, thanks for your help. CR

Answer 3

CR

Not that much of a noobie.  {grin}  Good Job on WinDBG.  It was indeed related to the A6100.sys Netgear driver.  Yours is over a year old.  I would remove it and install the newest driver available even if it is the same date because drivers do become corrupt.

Answer 4

My apologies. Newbie :)

The minidump is here: http://1drv.ms/17t67VT

Answer 5

****We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

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