Shutdown error: explorer.exe - Application error The instruction 0x4a4163c3 referebced memory at 0x00000000 The memory could not be read Click on OK to terminate the program

Question

When i shutdown the computer (windows 8.1) i receive the message:

explorer.exe - Application error The instruction 0x4a4163c3 referenced memory at 0x00000000 The memory could not be read Click on OK to terminate the program

What i have to do to avoid this error?

Answer 1

Hi SemjonsKutin,

Thank you for posting the query on Microsoft Community.

I am sorry to know that you are getting explorer.exe error. Do not worry will assist you with the issue.

Try to Run SFC Scan.

Use the System File Checker tool to repair missing or corrupted system files:

http://support.microsoft.com/kb/929833

If issue persists, then try to run Microsoft Safety Scanner. It helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

http://www.microsoft.com/security/scanner/en-us/default.aspx

Anti Virus Disclaimer : Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Hope this helps in resolving the issue. If issue persists, do get back to us. We will be happy to assist you.

Answer 2

Thanks for your help. I’ve checked computer with Microsoft Safety Scanner, no one virus wasn’t found.  After scanning with SFC tool I found corrupted files, that can’t be repaired:

1. utc.app.json
2. telemetry.ASM-WindowsDefault.json
3. Amd64\CNBJ2530.DPB

But I can’t repair it as you recommend, because I don’t have any good copy of the system file from another computer that is running the same version of Windows. How and where I can get a good files?

Answer 3

Hi Semjons,

We are sorry for the delay in response.

I suggest you to refer the section Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log**%WinDir%****\Logs\CBS\CBS.log**in the below article to fix the corrupted files.

https://support.microsoft.com/en-us/kb/929833

I hope the above information helps you to resolve the issue. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

Answer 4

I’ve checked as recommended with sfc and received message “Windows Resource Protection found corrupt files but was unable to fix some of them”. But I can’t replace corrupted files manually, because I don’t have a known good copy of the files.

I updated windows 8.1 to windows 10, but I have still this error.