INVALID_EXTENDED_PROCESSOR_STATE error anyone know fix?

Question

So i reinstalled windows to get rid of all my programs and when i started my pc i had no sound so i tried to install the drivers and my pc crashes with this error any help?

Answer 1

Uninstall the software first before installing the new version. Do it through safe mode if you have to (the uninstall process).

Regards,

Patrick

Answer 2

whenever i try to update it it crashes my pc

Answer 3

Thanks.

INVALID_EXTENDED_PROCESSOR_STATE (131)

1: kd> k

ChildEBP RetAddr  

9b587844 819903e2 nt!KeBugCheckEx

9b587880 818d1ffa nt! ?? ::FNODOBFM::`string'+0xe1b6

9b587894 9f22bee7 nt!KeSaveFloatingPointState+0x11

9b5878a4 9f22bf75 P17+0x27ee7

9b5878b4 9f22ca92 P17+0x27f75

9b5878f8 9f2140c6 P17+0x28a92

9b5879b0 9f213c71 P17+0x100c6

9b5879d0 9f21266f P17+0xfc71

9b5879ec 9f206f54 P17+0xe66f

9b587a10 91f24813 P17+0x2f54

9b587a2c 8197e46d portcls!CInterruptSync::Connect+0xd2

9b587a2c 91e3bb71 nt!KiInterruptDispatch+0x6d

An interrupt was fired to regarding the processor state extension, however P17.sys caused conflicts. This is the Creative SB Audigy LS driver.

1: kd> lmvm p17

start    end        module name

9f204000 9f35c000   P17        (no symbols)           

    Loaded symbol image file: P17.sys

    Image path: \SystemRoot\system32\drivers\P17.sys

    Image name: P17.sys

    Timestamp:        Mon Aug 03 07:10:19 2009

It's dated from 2009, so you need to update it ASAP - http://support.creative.com/

Regards,

Patrick

Answer 4

Here is the MEMORY.DMP https://onedrive.live.com/redir?resid=DF4601EF9D863258%211374

and then here is the minidump file https://onedrive.live.com/redir?resid=DF4601EF9D863258%211373

Answer 5

Hi,

In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc.

If you don't know where .DMP files are located, here's how to get to them:

1. Navigate to the %systemroot%\Minidump folder.

-- %systemroot% is the environment variable for your Windows directory. For example, C:\Windows.

2. Copy any and all .DMP files in the Minidump folder to your Desktop, create a new folder on the Desktop to put these .DMP files in, and then zip the folder. You can then either use a 3rd party tool such as 7-Zip/Winrar, or you can use Windows' default method of zipping folders.

Compress and uncompress files (zip files).

Please note that any "cleaner" programs such as TuneUpUtilities, CCleaner, etc, by default will delete .DMP files upon use. With this said, if you've run such software, and your Minidump folder is empty, you will need to allow the system to crash once again to generate a crash dump.

3. Upload the .ZIP containing the .DMP files to Onedrive or a hosting site of your choice and paste in your reply.

Preferred sites: Onedrive, Mediafire, Dropbox, etc. Nothing with wait-timers, download managers, etc.

4 (optional): The type of .DMP files located in the Minidump folder are known as Small Memory Dumps. In %systemroot% there will be what is known as a Kernel Memory Dump (if your system is set to generate). It is labeled MEMORY.DMP. The difference between Small Memory Dumps and Kernel Memory Dumps in the simplest definition is a Kernel Memory Dump contains much more information at the time of the crash, therefore allowing further debugging of your issue. If your upload speed permits it, and you aren't going against any strict bandwidth and/or usage caps, etc, the Kernel Memory Dump is the best choice. Do note that Kernel Memory Dumps are much largerin size due to containing much more info, which is why I mentioned upload speed, etc.

If you are going to use Onedrive but don't know how to upload to it, please visit the following:

Upload photos and files to Onedrive.

After doing that, to learn how to share the link to the file if you are unaware, please visit the following link - Share files and folders and change permissions and view 'Get a link'.

If your computer is not generating .DMP files, please do the following:

1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

4. Double check that the WERS is ENABLED:

Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

If you cannot get into normal mode to do any of this, please do this via Safe Mode.

Regards,

Patrick