Windows update

Question

Hi

I am running windows 7 ultimate 64 bit. My windows update has not been working for a while +- a year and now that I am trying to upgrade to windows 10 I need to get it sorted. (If there is a way I can avoid this please say so as well)

The error that it states is 8024402C which I found online means: WU_E_PT_WINHTTP_NAME_NOT_RESOLVED.

I have run the trouble shooter which comes back with the following error 0x8024402C (2015-08-22-T-11_31_09P). My internet connection has never been a problem in any other way.

I had avast anti-virus; I have since uninstalled it. My internet is provided via a wifi-modem from Telkom (no landline connection - a sim card is loaded with data which is in the modem). The signal is pretty good and it runs at 42 Mbps (if I remember correctly).

Please advise

Thanks

Answer 1

Hello,

Thank you for posting your query on Microsoft Community.

You may face this issue if some windows updates components are corrupt.

I would suggest you to follow the methods given  below and check.

Method 1: Reset the Windows Update components.

You may try to reset the Windows Update components. You can refer to the section:Manually reset Windows Update componentsin below mentioned link.

Refer: How do I reset Windows Update components?

http://support.microsoft.com/kb/971058/en-us

**Important:**This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows

If issue still persists try method 2,

Method 2:

I would suggest you to download and run the System Update Readiness tool. To do that you can follow the article given below and check if that helps

In the following article you can refer to the section “Download the System Update Readiness tool.”

Fix Windows corruption errors by using the DISM or System Update Readiness tool http://support.microsoft.com/kb/947821

Hope this information is helpful. Please do let us know if you need further assistance with Windows.