BugcheckCode 80 BSOD

Question

-Hello,

I am having problems with random BSODs which seem to happen whenever I use YouTube or Vimeo.

At first I thought the problem resided with Adobe Flash, and I uninstalled it, but that's not the case.

Can anyone help me with this? I have below the Event ID from the latest BSOD. Hopefully someone from Microsoft can enlighten me on what the BugcheckCode and parameters actually mean - or how I can "translate" them into something I can understand.

I have a feeling this is about a driver or something.

Thank you!

- <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2015-07-15T09:00:41.799214600Z" />

<EventRecordID>171306</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>redacted</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>

<Data Name="BugcheckCode">80</Data>

<Data Name="BugcheckParameter1">0xffffffff82fef224</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0xfffff800030a8708</Data>

<Data Name="BugcheckParameter4">0x5</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>

</Event>

I also had a different one that looked like this:

<Data Name="BugcheckCode">80</Data>

<Data Name="BugcheckParameter1">0xffffffff8186eed4</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0xfffff800030a8708</Data>

<Data Name="BugcheckParameter4">0x5</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

And another one like this:

<Data Name="BugcheckCode">80</Data>

<Data Name="BugcheckParameter1">0xffffffff82ef6f64</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0xfffff80003098708</Data>

<Data Name="BugcheckParameter4">0x5</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

Notice that only the first parameter is different in each instance. I don't know what that means.

Answer 1

FYI   

Answer 2

Hello,

I have never heard of it, nor do I remember installing it. I can't find it in Programs and Features in Control Panel either.

Thanks for your feedback, I will try to surf the internet trying to find out if it comes installed with some other software.

Have a nice day!

Answer 3

These were literally all related to DGMaster from company Verdasys, Inc. belonging to product Digital Guardian.  I would remove it

Answer 4

Hello,

My dump files, MSinfo32 output and Speccy output are in the following archive:

https://onedrive.live.com/redir?resid=A094DB163E3A6017!304&authkey=!AP1nZoGJExD2H-k&ithint=file%2czip

Thank you!

Answer 5

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

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