Cannot enable Internet Information Services

Question

I am an administrator on the local machine.

Using 'Turn Windows features on or off':

1. Check 'Internet Information Services'
2. Click Ok
3. Result: 'Windows couldn't complete the requested changes. Windows requires a reboot to return the system to its original state.

DISM /Online /Cleanup-Image /RestoreHealth completes successfully.

sfc /scannow completes successfully. It states that it corrected some corruption.

During shutdown and restart, a rollback is obviously taking place. I see messages indicating the progress of updates. A message flashes (very) briefly which begins, "We couldn't complete..."

Can someone please point me to a solution?

P.S. I found nothing in the topics list which seemed appropriate, so I chose 'Other'.

Answer 1

Hi,

Thank you for contacting Microsoft Community.

I apologies for the inconvenience caused.

You can also post your query on Microsoft TechNet forum for this issue. There you can get more effective and appropriate suggestions by experts familiar with this topic. Your understanding is appreciated.

Here is the link for Microsoft TechNet forum:

https://social.technet.microsoft.com/Forums/en-US/39dbf963-1d22-4f6d-9501-36249171ea23/windows-81?forum=w8itprogeneral

Please let us know the results. Feel free to write us back for any further assistance with Windows, we’ll be glad to assist you.

Answer 2

Is this some kind of joke?

If you wish to suggest that there is a better forum for my question, why do you not simply state that, and provide a link? Better yet, why don't you simply move the post to the other forum?

It's hard to get good help these days...

Answer 3

Thank you. I have a little more information.

In the dialog which states, "Windows couldn't complete the requested changes. Windows requires a reboot to return the system to its original state.", there are two buttons - "Restart Now" and "Don't Restart".

If I select "Don't Restart" then the machine is left in a state with a pending rollback of whatever changes were made. While in this state, W3SVC is running and I can launch inetmgr. Once I shut down/restart, of course, the rollback removes the service.

Answer 4

Hi,

Thank you for contacting Microsoft Community.

I appreciate your time and effort.

Try to refer Geethu B's suggestions in the thread below.

http://answers.microsoft.com/en-us/windows/forum/windows8\_1-networking/install-and-configure-iis-85-security/9fd54552-a5a2-4793-865b-48a94fa9e6de?db=5

I hope it helps. Please let us know the results. Feel free to write us back for any further assistance with Windows, we’ll be glad to assist you.