Windows Server 2012 R2 Remote Desktop Server - User session hangs when logging off

Question

From time to time, a user's session hangs when signing out of the Windows 2012 RDS .

This has happened to two different users. Each time the session hangs with the message "Signing Out" and the user cannot sign back in as they are presented with the same message when doing so.

I have logged in to the RDS as an administrator, checked the task manager and found an office application is still running, such as Excel.

When i end the process of the office application and log the user off via the Task Manager, the user can log in again.

I have reinstalled the office software and still occurs every now and then....

Any suggestions?

Answer 1

This question is outside the scope of this site (for consumers) and to be sure you get the best (and quickest) answer it should be asked either on Technet (for IT Pro's) or MSDN (for developers)

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