windows update agent error code 0x8024a005

Question

I'm using a pre owned laptop with windows 7 starter. I recovered it & it wont update. I go to windows update & it says I never checked for updates. Once I click to check for updates it stays on checking for updates with no updates being downloaded & installed. I did the windows update reset & have cleared the cache but it still does the same thing. I finally looked into the computer management & was able to see that under the windows update agent, it is operational but it created 2 errors on 2 different dates. It showed me error code 0x8024001f & 0x8024a005 both detailing that windows update failed to check for updates. I have tried Microsoft fix it & nothing changes. I have recovered it 3 times & its the same issue. Is there another way around this?

Answer 1

Hello,

Thank you for posting your query on Microsoft Community.

As per description, You are facing issue while checking for updates.

I would suggest you to follow the methods given below and check.

**Method 1:**If you receive Windows Update error 8024001F while checking for updates, you need to connect to the Internet. Make sure that your network cable is plugged in and securely connected to your computer.

Refer to the article below and run automatic troubleshooter.

**Windows Update error 8024001F**

If issue still persists try method 2,

**Method 2:**Step1:

You may try to temporary disable all antivirus software’s installed on your computer. Refer the following link.

Disable Anti-virus software

http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks

Step 2:

After disabling antivirus, you may try to check for updates in Clean Boot state. Refer the following article.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 ****http://support.microsoft.com/kb/929135

Note: After clean boot troubleshooting step, follow the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

Method 3:

You may run the System Update Readiness Tool and then try to install the update. Refer the following article.

Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

http://support.microsoft.com/kb/947821

Hope the information helps. Let us know if you need further assistance with Windows related issues, we’ll be glad to assist you.