System Files error, KERNEL32.dll, shuting down programms, black screens

Question

Hello,

At the start I'd like to sorry for all the language mistakes.

Today I've got some problems running my computer. At the begging, Windows didn't want to update - "failed to update". I am running old version right now. Next, I couldn't run my web browser, Mozilla Firefox, because there was an error "File KERNEL32.dll is missing". I resinstalled the browser, and it's working now. Finnaly, a horrible thing happened. A game, Mad Max, crushed 2 times, because of some errors (it never happened before). Unfortunatelly, I don't remember why (the error messages), but I can remember, that it was related to virus.

Now, why am I writing about it here? Because it affects Windows. Badly - windows update, black screens while running such things as Windows searching. I can't search for the Virus with Avast, because I have pretty slow computer, and after 30 minutes of scanning, there was no progress, fast scanning doesn't detect anything (Fast scanning finished in 1 minute, and I was pretty suprised with that, because it's much faster than compared to other users, and slow scanning is much slower than compared to other users). I can't run Windows Defender as well. I ran CMD scanning (command sfc /scannow), and there's link to CBS.log file.

https://www.dropbox.com/s/h9lkci80iw17i4z/CBS.log?dl=0

It has a plenty of DIRSD owner warnings - I read about them, and they don't appear to be serious errors, but from the other side I read about KERNEL32.dll (the Mozilla running error), and they are probably related.

What is going on? What should I do?

Pol

Answer 1

Hi,

Thank you for contacting Microsoft Community.

I appreciate your time and effort.

I would suggest you to go through the below methods:

Method 1: Safe mode starts Windows with a minimal set of drivers and services.

http://windows.microsoft.com/en-in/windows-8/windows-startup-settings-safe-mode

Method 2: Perform Clean Boot

Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows  

https://support.microsoft.com/en-us/kb/929135

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Method 3: Try to refer to section "How to manually replace a corrupted system file with a known good copy of the file" from this article.

https://support.microsoft.com/en-us/kb/929833

Method 4: Try to uninstall and re-install driver:

http://windows.microsoft.com/en-us/windows-8/all-drivers

Method 5: Run safety scanner:

https://www.microsoft.com/security/scanner/en-in/default.aspx

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Please let us know the results. Feel free to write us back for any further assistance with Windows, we’ll be glad to assist you.