Windows 7 code 80070424

Question

Cant use windows update and system backup or restore. Keeps getting message saying that the windows I have is not genuine. I tried everything on this website and it still doesnt work. Can someone help me please?

Thank you.

Answer 1

The following files are available for download from the Microsoft Download Center:

For a 32 bit version of Windows install Update for Windows 7 for x86-based systems (KB971033) http://go.microsoft.com/fwlink/?LinkID=150841

or if you have a 64 bit version of Windows

install Update for Windows 7 for x64-based Systems (KB971033) http://go.microsoft.com/fwlink/?LinkID=152411

Please run the Microsoft Genuine Advantage Diagnostics Tool again in normal mode and copy and paste the results in a reply for further analysis:

http://go.microsoft.com/fwlink/?linkid=52012

Answer 2

Sorry about that.

Diagnostic Report (1.9.0027.0):

---

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: N/A, hr = 0x80070424

Windows Product Key: *****-*****-CFJRX-XGF4Y-64Q4J

Windows Product Key Hash: WRCgnjbyKbL+AQepwqhANWpY4mc=

Windows Product ID: 00359-OEM-8802987-11840

Windows Product ID Type: 3

Windows License Type: OEM System Builder

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {083B441A-7DEC-4CC8-A9B4-64BAB3EA4A02}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7601.win7sp1_gdr.140706-1506

TTS Error: 

Validation Diagnostic: 

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{083B441A-7DEC-4CC8-A9B4-64BAB3EA4A02}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-64Q4J</PKey><PID>00359-OEM-8802987-11840</PID><PIDType>3</PIDType><SID>S-1-5-21-1461871919-2134583124-3450153637</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1304</Version><SMBIOSVersion major="2" minor="8"/><Date>20140711000000.000000+000</Date></BIOS><HWID>FB423D07018400F4</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.

Error: 0x80070424 

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0x00000000

HealthStatus: 0x0000000000000000

Event Time Stamp: 10:24:2015 00:59

ActiveX: Not Registered - 0x80040154

Admin Service: Not Registered - 0x80040154

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: MAAAAAIAAQABAAEAAAACAAAAAgABAAEAln0il3cWQoCsDgroAk2Km5wqlOvwjMj2

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information: 

  ACPI Table Name OEMID Value OEMTableID Value

  APIC ALASKA A M I

  FACP ALASKA A M I

  HPET ALASKA A M I

  MCFG ALASKA A M I

  FPDT ALASKA A M I

  SSDT Ther_R Ther_Rvp

  SSDT Ther_R Ther_Rvp

  SSDT Ther_R Ther_Rvp

  SSDT Ther_R Ther_Rvp

  SSDT Ther_R Ther_Rvp

Answer 3

Kevin

It is a Diagnostics tool not a Fixit!

Run the Tool and when it completes click the Copy button, open a text file like Word or Notepad and select Edit, Paste. You can paste directly into a reply here. Open a reply, right click and select Paste.

Answer 4

I have done that, it still doesnt fix the issue.

Answer 5

I suggest you run the Microsoft Genuine Advantage Diagnostics Tool in normal mode and copy and paste the results in a reply for further analysis:

http://go.microsoft.com/fwlink/?linkid=52012

Run the Tool and when it completes click the Copy button, open a text file like Word or Notepad and select Edit, Paste. You can paste directly into a reply here. Open a reply, right click and select Paste.