Hello Julie,
Thank you for posting your question on Microsoft community.
I appreciate you for providing details about the issue.
This issue may occur due to corrupt or missing Windows files.
I would suggest you to run system file checker(SFC) and see if it helps.
Refer this article:
Use the System File Checker tool to repair missing or corrupted system files
https://support.microsoft.com/en-us/kb/929833
System file checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.
I hope this information helps.
Please do let us know if you need any further assistance.
Thank you