Ready to use device

Question

We are looking for a solution where we can send the ready to use device to the end user. When I say ready to use device I mean that all the applications, SW the user would need on day 1 based on his job profile to do the work.

We have few complains when the devices are refreshed and the user gets the new device they find some of the applications and SW missing which they used to have the older device. so we are looking for a solution for both new user and the existing user. We are a big organization and have multiple job titles doing different type jobs and hence different requirement of applications and SW. Please advice if there is any solution/tool that we can refer to which can help solve this issue.

We have SCCM in our environment.

Answer 1

Hi,

You can combine SCCM and Autopilot.

Here you go: https://learn.microsoft.com/en-us/mem/configmgr/comanage/quickstart-autopilot

You can dropship your devices to the end-user and all software will be automaticly installed based on their job profile (when configured correctly).

Answer 2

With Autopilot, you have 3 options.
Option 1:
Create device group and assign all the applications. So that when user log in to the device they dont have to wait for user level apps to install.

Option 2:
Assign apps to device group that are common to all devices.
Assign apps to user group that are specific to user profiles/titles.

Option 3:
If you know if a device is going to a device user (with a specific title)
Assign all apps to device.
Use auto-pilot preprovisioning and install all apps before device is shipped to user.
With this when user logs in the apps are already installed.

Note: This approach requires that you are changing your process completely. Also it requires you to integrate with Intune & most like Hybrid domain join.

Easiest option i see in your case,

1. The app and software that are missing on the PCs,is it consistent everytime.
2. If so, make a list of those apps.
3. Check your SCCM image and see if the Task Sequence still have them in the list.
4. Try to install the apps manually using sccm and see if they install.

From here i would get a fair idea on next steps.