QnA Maker Knowledgebase - I built my knowledge base in Rich Text, and linked URLs in multiple locations, once I move off of the box, the links display as plain text showing the long url. How do I prevent this from happening?

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QnA Maker Knowledgebase - I built my knowledge base in Rich Text, and linked URLs in multiple locations, once I move off of the box, the links display as plain text showing the long url. How do I prevent this from happening?

Chris Cooley 1 Microsoft Employee

Here is an example:

What it looks like when editing:

And here is what it looks like saved (and how it responds in the bot):

Any ideas as to what is causing this and how I can resolve / prevent this in the future?

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Answer 1

Rohit Mungi 49,131 Microsoft Employee Moderator

@Chris Cooley Are you copy/pasting the links directly from source into the editor? I think this might be causing the text to display this way. I have tried adding the links in the answers and they are displayed as links in KB and test chat.

QnAMaker uses simplified markdown, similar to what github uses, for URLs. The text you want the link to show as between [ and ] and the link itself immediately after between ( and ) should work.

Rohit Mungi 49,131 Reputation points Microsoft Employee Moderator

2021-02-17T06:53:52.883+00:00

@Chris Cooley Did you get a chance to review the above response and try to add a link in KB manually?

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QnA Maker Knowledgebase - I built my knowledge base in Rich Text, and linked URLs in multiple locations, once I move off of the box, the links display as plain text showing the long url. How do I prevent this from happening?

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