KB3043812 installation failure

Question

I cannot install KB3043813 update.

It will download fine and install the update.

When I restart the system it tell me that there is an error and it uninstall the update and restart the system.

Does someone has any idea or suggestion ?

Regards,

Michel

Answer 1

At the end of the day l had to perform a full reload of Windows 8 to resolve the problem.

Regards,

Michel

Answer 2

Hi Sahil,

Did you get my message on the attempt to resolve the update problem?

Regards,

Michel

Answer 3

Hi Sahil,

I try the 3 methods without success.

In the second method l had  quite a few failures:

Step 3: qmgr0.dat and qmg1.dat were used by another process and could not be deleted.

step 6: the following regsvr32.exe mshtml.dll, shdocvw.dll, brownsei.dll, msxml.dll, sccbase.dll, slbcsp.dll, wuaueng1.dll, wucltui.dll, wuweb.dll, qmgr.dll, muweb.dll gave an error message.  I have picture of the error message if you need them.

step 11: I wave the latest Windows update agent.

Method 3: I had the same result the update get installed but when Windows restart the update are de-installed.

Any more suggestion?

Maybe l need to reinstall from scratch my Windows 8 was an upgrade from Windows XP.

Regards,

Michel

Answer 4

Hello Michel,

Welcome to Microsoft Community. I will certainly help you with the issue.

This issue may arise when there are issues with the Windows update components. Try the following methods to fix the issue.

Method 1: Run the Windows Update Troubleshooter

Try to run the Windows update troubleshooter, it will detect and resolve the most common issues with the Windows updates. To do so, follow the link below. You may also follow some other common solutions on the same articles.

https://support.microsoft.com/en-us/gp/windows-update-issues

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Method 2: Reset Windows Update components

If the issue is with the Windows update components, this method will resolve the issue by repairing all the components associated with it. Click on the link below and follow the article on the same.

How do I reset Windows Update Components?

https://support.microsoft.com/en-us/kb/971058

To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

*How to back up and restore the registry in Windows*

Method 3: Clean Boot

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. To know more, follow the article below:

http://support.microsoft.com/kb/929135

Note: After troubleshooting, refer to this section ‘How to reset the computer to start normally after clean boot troubleshooting’.

Hope this information was helpful.