PC Crashes When Installing WoW

Question

Just bought Warlords of Draenor upgrade but PC crashes every time I try to start the upgrade. Only error message I see is on the Windows 10 blue crash screen and refers to a page error in a non-paged area?! Screen appears only briefly but message is along those lines.

I uninstalled Battle-Net and WoW, ran CCleaner to clean the registry, and re-installed Battle-Net, but PC crashes soon after WoW installation begins.

Rome 2 and Civ 5 also freeze after several turns. These problems started after a recent Win 10 update, everything was running fine beforehand. I understand that Win 10 causes a number of memory problems.

Ms info ... http://pastebin.com/USjgguMf

Has anyone got any helpful advice please?

Answer 1

Thank you for the reply. I have resolved the problem now, I did try what you suggested but it did not work.

The problem related to Panda AV. I thought I had removed this program a very long time ago by uninstalling through the Control Panel, but on searching through program files and data I found the uninstall procedure had not removed any of the files! I eventually got rid of the program by deleting individual files and renaming folders and deleting them. I ran CCleaner to tidy up the Registry.

Answer 2

Hi,

Thank you for posting your reply and sharing the information.

Appreciate your time and effort. Glad to know that the issue is solved. This might help other Community members also.

Regards,

Eeshwar Kumar K

Answer 3

Hi,

Thank you for posting your reply and updating on the status.

I would like to inform that this Stop message occurs when requested data is not found in memory. The system generates a fault, which normally indicates that the system looks for data in the paging file. In this circumstance, however, the missing data is identified as being located within an area of memory that cannot be paged out to disk. The system faults, but cannot find, the data and is unable to recover. Faulty hardware, a buggy system service, antivirus software, and a corrupted NTFS volume can all generate this type of error.

Please follow the below methods to troubleshoot with the issue and check if it helps:

Method 1 – Adjust Paging File

• Open the Control Panel and click on System. You can also right-click on Computer or This PC and choose Properties.
• Now click on the Advanced System Settings link on the left hand side.
• Under Performance, click on the Settings button.
• Click on the Advanced tab and then click on the Change button under the Virtual Memory  heading and Uncheck the Automatically manage paging file size for all drives box and then select No paging file.
• Uncheck the Automatically manage paging file size for all drives box and then select No paging file.

Method 2: This error can also occur if your hard drive is either failing or has errors on the drive. One quick way to check the hard drive is to run the chkdsk command in Windows.

• Open Command prompt in admin mode.
• At the prompt, type in the following command:

          chkdsk /f

Hope this helps. Keep us posted on the status for further assistance.

Answer 4

Thanks for the reply.

A bit more detail about the BSOD message: Page fault in non paged area (NNSStrm.sys).

There are a number of suggestions mentioned in your link and I would rather be told which specific ones to try rather than just experimenting. Thanks.

Answer 5

Hi,

Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you.

I suggest you to refer the article below and check if it helps.

https://msdn.microsoft.com/en-us/library/windows/hardware/ff559023(v=vs.85).aspx

Hope this helps. Keep us posted on the status for further assistance.