Updates Failed, error code 8007490

Question

I have tried everything I could find on the forums here but nothing has worked yet. I have Windows 7 pro and I can't get it to 10. There are some updates that failed and every time the computer comes back on, it asks me to restart. It used to have Virtual XP but I got rid of that. I have cleared out the updates from the SoftwareDistribution, tried to Upgrade from the Windows CD, and a few other things. Any tips for what order to clear things out and where to start from?

Security Update for Windows 7 (KB3101246)

Installation status: Failed

Error details: Code 80070490

Security Update for Windows 7 (KB3101746)

Installation status: Failed

Error details: Code 80070490

Security Update for Windows 7 (KB3081320)

Installation status: Failed

Error details: Code 80070490

Answer 1

Great instructions for help with OneDrive!

SYSTEM INFORMATION

http://1drv.ms/1P89DYk

SYSTEM LOG

http://1drv.ms/1Qsqarf

APPLICATION LOG

http://1drv.ms/1NpJIJ1

Answer 2

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone fresh copies of your System log and your Application log (two files) from your Event Viewer to your OneDrive and post a link here. You can remove any earlier copies of the logs from your OneDrive.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Answer 3

=================================

Checking System Update Readiness.

Binary Version 6.1.7601.22471

Package Version 26.0

2015-12-16 09:30

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:

Seconds executed: 3135

 No errors detected

=================================

Checking System Update Readiness.

Binary Version 6.1.7601.22471

Package Version 26.0

2015-11-02 12:47

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:

Seconds executed: 1208

 No errors detected

=================================

Checking System Update Readiness.

Binary Version 6.1.7601.22471

Package Version 26.0

2015-12-01 22:03

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:

Seconds executed: 1362

 No errors detected

=================================

Checking System Update Readiness.

Binary Version 6.1.7601.22471

Package Version 26.0

2015-12-16 09:30

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:

Seconds executed: 3135

 No errors detected

Answer 4

As appropriate please download and run the System Update Readiness Tool – 32 bit (x86 version)

http://www.microsoft.com/en-us/download/details.aspx?id=3132

or

Download and run the System Update Readiness Tool -64 bit version

http://www.microsoft.com/en-us/download/details.aspx?id=20858

The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located at the following location:

•%SYSTEMROOT%\Logs\CBS\CheckSUR.log

•%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

The system root is normally C. If the files are not there, checkC:\windows\ logs\CBS.

You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

Do not use Search to find the files. Open Windows Explorer (keyboard shortcut Win+E), locate and expand the file path (item 1 in the image below) Computer>Local Disk (C:)>Windows>Logs>CBS (item 2 below). Expand by clicking the arrowhead pointing right immediately before each folder in turn to see the next folder in the file path until you see the CheckSUR.log and CheckSUR.persist.log (item 3 below).

Please upload a copy of these logs to your OneDrive as shared files and post a link here.