Updating Windows Code 1 error

Question

When trying to update to Windows 10 from Windows 7 I keep getting 'Code 1 Windows Update has encountered an unknown error.' I tried using the update troubleshooter and it fixed three things (it said). It still didn't work. I tried coming back a few hours later. It still didn't work. I tried using the 'Fix It 50123' app. It still didn't work. I have had trouble installing updates in the past. The 'Fix It' worked on those occasions.

I am running Windows Home Premium (Service Pack 1) on a 64-bit AMD A6-3620 processor.

Answer 1

I am still getting the same message: Code 1 Windows Update encountered an unknown error.

Answer 2

I have tried these three things and it still gives the same error. The system file checker did say it found some problems and corrected them. I tried resetting the Windows Update Components. It said it fixed some problems. I did a clean boot. After doing each I tried the instal again and got the same error.

Answer 3

Hello,

Welcome to Microsoft Community. I will certainly help you with the issue.

This issue may arise when there are issues with the Windows update components. Try the following methods to fix the issue.

Method 1: Reset Windows Update components

If the issue is with the Windows update components, this method will resolve the issue by repairing all the components associated with it. Click on the link below and follow the article on the same.

How do I reset Windows Update Components?

To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

*How to back up and restore the registry in Windows*

Method 2: Clean Boot

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. To know more, follow the article below:

http://support.microsoft.com/kb/929135

Note: After troubleshooting, refer to this section ‘How to reset the computer to start normally after clean boot troubleshooting’.

Method 3: Run the System File Checker tool (SFC.exe)

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. It will scan your system files and to repair missing or corrupted system files in Windows. To run the SFC scan, refer to the Microsoft article below.

http://support.microsoft.com/kb/929833

Hope this information was helpful.