Error message: "Windows cannot access the specified device, path or file. You may not have permission to accesss the item", while accessing the link or attachments in Live Mail

Question

Every time I attempt to click on a link or attachment in my email (live mail). I get the following message. "Windows cannot access the specified device, path or file. You may not have permission to accesss the item"

I've tried everything. Any ideas? Thanks

Original title: Constant error  message

Answer 1

Hi,

Thank you for your reply and sorry for the delay in response.

Please provide us the following information, to assist you further.

• Which version of Windows Live Mail are you using?

There might be corrupted files in Windows Live Mail. Please follow the below steps to repair the Windows Live Mail:

1. In the folder pane, locate C:\Program Files\Windows Live**Installer**there is a repair utility. 

2. Run wlarp.exe file.

3. Click **Repair all Windows Live program.**4. Follow the on-screen instructions to repair Windows Live program.

Please feel free to contact us, if you need help with Windows and we would be glad to assist you.

Thank you.

Answer 2

Not particular to any specific email. Problem with all links/attachments in all mail

Not particular with Live Mail

Yes, my workaround is to save the attachment or copy shortcut to link and open separately.Then no problem at all. Thanks

Answer 3

Hi,

Thank you for posting in Microsoft Community.

As you are facing issues with accessing the attachments in the emails on Live Mail, do let us know the following to assist you better:

1. Is this issue specific to any particular email?
2. Is this issue confined only in the Windows Live Mail?
3. Have you tried to save the attachments, try to open the saved attachment and check if the issue persists?

Reply to the post with the required information and brief description about this issue, we will be happy to help you accordingly.