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Error Code 0x80004005: Unspecified error

Anonymous
2015-10-16T21:58:03+00:00

Hello. I have tried unsuccessfully to export photos and videos from my Samsung android to my Lenovo PC, Windows 8.1, x64. I received the same messages, to fix the error and try again. I've never hard this problem before when exporting or importing. HELP!!!!

Windows for home | Previous Windows versions | Music, photos, and video

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  1. Anonymous
    2015-10-17T14:23:34+00:00

    Hello,

    Thank you for posting your query on Microsoft Community.

    I would appreciate, if you can provide us the following information to help us understand the issue better?

    1.      Did you check the issue status by copying the files manually?

    2.      How did you connect phone to your computer?

    1.      What is the  model of the phone?

    I would suggest you to follow the steps given below and check.

    1. Try to transfer the images manually ( Try by selecting few pictures )
    2. Use the phone with different Windows 8 computer and check. This will help us to analyses the issue.
    3. Format the Card, use with Android Phone and check.

    I would also suggest you to download and install Windows Photo Gallery, this might help you.

    http://windows.microsoft.com/en-us/windows/music-video-photo-download

    http://windows.microsoft.com/en-us/windows-live/photo-gallery#photogallery=overview

    Hope this helps. Please do let us know if you need further help, we’ll be happy to assist you.

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