Windows Update Error code 80240440

Question

I want to download and install all update files using windows update.

But whenever i click on "Check for Updates", it takes quite a lot of time showing "Checking for updates", and ends up saying that

"ERROR(S) FOUND:

CODE 80240440           WINDOWS UPDATE RAN INTO A PROBLEM."

I also troubleshooted using troubleshooter...... but still no positive result :(

Hope you will help me ASAP.

My OS is windows 8 64-bit.

Answer 1

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and press the ENTERkey. Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone fresh copies of your System and Application logs (two files) from your Event Viewer to your One Drive and post a link here. You can remove the earlier copies of the logs from your OneDrive.

To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Notes on using Windows Update:

http://www.gerryscomputertips.co.uk/WinUpdate1.htm