Dedicated Graphics Card Problem

Question

Hi Microsoft,

I have a HP-Pavilion 15 N007AX laptop PC and I have AMD Radeon HD 7620G+8670M dual graphics configuration. Windows 8. I think that games like Dying Light, Grand Theft Auto 5 do not recognize the AMD Radeon HD 8670M graphics card and the games only run on the integrated chipset. If they ran on both the graphics cards, surely it wouldn't give me 15 fps. I have heard that games don't run well on integrated chipsets but I do have a dedicated graphics card. So, it should run fine like 20+fps. What I did was I first disabled the integrated chipset, the game lags. When i disable the dedicated chipset, it runs on 1 fps. And I have the 14.4 drivers for my graphics card. When i try to install other drivers e.g 15.7 then it doesn't get installed. So, should I upgrade to windows 8.1 and then try to update the drivers and play these games again or is there any solution to my problem i.e low fps in games because I am pretty sure that on a dual graphics configuration, games do not run on 15 fps.

Counting on your reply,

Aditya.

Answer 1

I appericiate your effort to resolve my problems but unfortunately, neither of the options worked. I am just getting the same laggy gameplay in Dying Light.

Any other option?

Answer 2

Hello Aditya,

Thank you for posting your question on Microsoft community.

I appreciate you for providing details about the issue.

This issue may occur due to corrupt display driver or settings.

I would suggest you to run hardware and devices troubleshooter and check if it helps. Please follow these steps:

a. Press Windows + W keys, type troubleshooting in search box and press Enter.

b. Click "View all" and then click "Hardware and Dev ices".

c. Click "Next" and follow on-screen instructions.

If it does not help, please update display driver from the following link and check.

Refer:

http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/5401225/model/5440103

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you