Errors on Windows Updates

Question

Good Evening -

I have several Windows Updates that I am trying to download and install and am receiving errors.  Is anyone familiar with these errors?

Security Update for Windows 7 for x64-based Systems (KB3042058) - Failed - Error Code 800736B5

Update for Windows 7 for x64-based Systems (KB3035583) - Failed - Error Code 80073712

Security Update for Microsoft Office 2007 (KB2825645) - Failed - Error Code 57A

Security Update for Microsoft Office 2007 (KB3085616) - Failed - Error Code 57A

Security Update for Microsoft Office 2007 (KB3085549) - Failed - Error Code 57A

Update for Microsoft Office 2007 (KB2965286) - Failed - Error Code 57A

Security Update for Microsoft Office 2007 (KB3114425) - Failed - Error Code 57A

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB3114427) - Failed - Error Code 57A

If anyone can help I would appreciate it.  I have tried running the Microsoft Fix It utility suggested and following some of the other posts directions but have had no success.

-Matt

Answer 1

Is there by any chance any more steps to clear these errors?  I am still unable to install these updates.

Thanks

Answer 2

Good Evening Gerry -

Thank you for responding to my question so quickly.  I have followed the steps laid out in the previous posting. 

After running scannow I received the message: "Windows Resource Protection found corrupt files and successfully repaired them".

The OneDrive links are below for the logs requested.  If you happen to see anything else that needs to be done I would very much appreciate your input.

Thanks - Matt

https://onedrive.live.com/redir?resid=B159AE453B7EFB86!207&authkey=!AC5cBTxZq5I7xFc&ithint=file%2clog

https://onedrive.live.com/redir?resid=B159AE453B7EFB86!206&authkey=!APYoG7Q0aQ1dT9U&ithint=file%2clog

Answer 3

Please run System File Checker and say if it cannot fix corrupted files. Select Start, All Programs, Accessories, right click Command Prompt, and click Run as administrator from the drop down menu.. Type *cd* and press ENTER. Type "sfc /scannow" without the quotes and press the ENTER key. When it completes type exit, press the ENTER key and restart the computer. http://support.microsoft.com/kb/929833

After the process has finished, you may receive one of the following messages:

•Windows Resource Protection did not find any integrity violations.

•Windows Resource Protection could not perform the requested operation.

•Windows Resource Protection found corrupt files and successfully repaired them.

•Windows Resource Protection found corrupt files but was unable to fix some of them.

Which message was received?

As appropriate please download and run the System Update Readiness Tool – 32 bit (x86 version)

http://www.microsoft.com/en-us/download/details.aspx?id=3132

or

Download and run the System Update Readiness Tool -64 bit version

http://www.microsoft.com/en-us/download/details.aspx?id=20858

The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located at the following location:

•%SYSTEMROOT%\Logs\CBS\CheckSUR.log

•%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

The system root is normally C. If the files are not there, checkC:\windows\ logs\CBS.

You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

Do not use Search to find the files. Open Windows Explorer (keyboard shortcut Win+E), locate and expand the file path (item 1 in the image below) Computer>Local Disk (C:)>Windows>Logs>CBS (item 2 below). Expand by clicking the arrowhead pointing right immediately before each folder in turn to see the next folder in the file path until you see the CheckSUR.log and CheckSUR.persist.log (item 3 below).

Please upload a copy of these logs to your OneDrive as shared files and post a link here.

For help with Sky Drive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm