Keys not responsive

Question

Some of the keys on the keyboard of my Lenovo laptop have become unresponsive. By this i mean that i could press the keys 100 times and nothing would happen. The keys that dont work are qwer and i short time after i discoverd these wouldnt work the keys uiop stopped working. i cleaned the keyboard as was advised, and restored my laptop to its factory setting, this didnt improve things.

Theses keys worked fine yesturday, they appear to have stopped working literary overnight.

My laptop is vital to my studies and having to use the on screen keyboard is fustrating, and seems to be slowing me down all the time.

Any suggestions would be greatfully appreciated.

PS. Please keep in mind that i am not a very technical person, so would appreciate any instructions in as clear and simplist form as possible.

Thanks

Answer 1

Thanks for the reply, ive tried all the steps and the keyboard keys are still unresponsive. The step for uninstalling the keyboard didnt seem to do anything. Dont suppose you have any other tips to help.

Thanks

Katy Daly

Answer 2

Hello Katy,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

As per the description, I understand that you are experiencing issue with keyboard keys not working on the system.

I certainly understand your concern and will try my best to help you.

I would suggest you to try the steps in the article given below and check if that helps.

Use the On-Screen Keyboard (OSK) to type

http://windows.microsoft.com/en-IN/windows-8/type-with-the-on-screen-keyboard

Once you log in to the system, I would suggest you to try the following methods and check if that helps.

Method 1:

Run inbuilt Hardware & Device troubleshooter

Let’s try running inbuilt Hardware and Devices troubleshooter to get the problem automatically detected and fixed. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed correctly.

1. Press Windows + W keys on your keyboard to get the search option.
2. Type Troubleshooting and click Troubleshooting.
3. Now click on view all option.
4. Click on Hardware and Device and follow the prompts to run the troubleshooter.

If the issue persists, follow method 2

Method 2:

How to uninstall and reinstall mouse and keyboard, please follow the steps given below.

Step 1: Uninstall the mouse and keyboard drivers.

1. Press Windows key + X on the desktop Screen and select Device manager.
2. Expand Keyboard and mice driver and right-click on driver and select ‘uninstall’.
3. Restart the computer.

Step 2: You may refer to the computer manufacturer website and try installing keyboard and mice drivers and check.

If the issue persists, follow method 3

Method 3:

How to use the System File Checker tool to repair missing or corrupted system files, please follow the steps in the link provided below.

https://support.microsoft.com/kb/929833?wa=wsignin1.0

Note: System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe)to scan your system files and to repair missing or corrupted system files in Windows 8.1 or Windows 8. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant