Cannot Install Security Update

Question

This is the error i get when i try to install this update. I have tried to download it directly and update it through windows update. Security Update for Windows 8 for x64-based Systems (KB2920189)

Installation date: ‎9/‎19/‎2015 11:15 AM

This is the error i get when i try to install this update. I have tried to download it directly and update it through windows update.

Installation status: Failed

Error details: Code 80246010

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:

http://support.microsoft.com/kb/2920189

Help and Support:

http://support.microsoft.com

Answer 1

Microsoft Windows [Version 6.2.9200]

(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>dism.exe/online/cleanup-image/scanhealth

Deployment Image Servicing and Management tool

Version: 6.2.9200.16384

Error: 87

The online/cleanup-image/scanhealth option is unknown.

For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

This is the error i get for doing the second thing you told me to try. Im not familiar with cmd.

Answer 2

This is the error i get when i try to install this update. I have tried to download it directly and update it through windows update. Security Update for Windows 8 for x64-based Systems (KB2920189)

Installation date: ‎9/‎19/‎2015 11:15 AM

This is the error i get when i try to install this update. I have tried to download it directly and update it through windows update.

Installation status: Failed

Error details: Code 80246010

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:

http://support.microsoft.com/kb/2920189

Help and Support:

http://support.microsoft.com

This issue has been resolved. I am currently running Microsoft Windows 10. Thank you,

Answer 3

Hi Nick,

Thank you for posting your query in Microsoft Community.

I understand you get Code 80246010 while installing Windows Updates. The issue might arise due to intermittent internet connections, corrupt Windows Update package or if Windows Update services are malfunctioning.

In order to troubleshoot the issue, I would suggest you to try the following methods and check if the issue persists.

Method 1:

Try to run the Windows update troubleshooter provided in the following link.

Troubleshoot problems with installing updates

Try installing the updates after running the troubleshooter.

If the issue still exists, try the next method.

Method 2:

I would suggest you to use Deployment Image Servicing and Managementto fix Windows Update errors**.**

a) Open an elevated command prompt. To do this, press Windows key + Q and type on CMD right click on Command Prompt from the list and select Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

b) Type the following commands. Press Enter after each command:

• DISM.exe /Online /Cleanup-image /Scanhealth
• DISM.exe /Online /Cleanup-image /Restorehealth

c) Close the command prompt, and then run Windows Update again.

In addition to that, I would suggest you to try the steps suggested by Jessen P replied on August 27, 2014 in the following thread and check if it helps.

Getting Error Code 80246010 while installing Windows Updates.

Hope this information is helpful. Do let us know if you need any further assistance, we will be glad to assist you.